Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Verizon

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Verizon reviews | Verizon jobs | Verizon salaries | Verizon benefits | Verizon conversations
      Verizon interviewsVerizon Customer Service Representative interviewsVerizon interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Representative Interview

      28 Apr 2018
      Anonymous employee
      Elgin, SC
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Verizon (Elgin, SC) in Apr 2018

      Interview

      There's 3 parts of this interview process. I applied 3/21/18, and then I received an invitation email to take an 90 min assessment on 03/23/18. The assessment basically checks your knowledge of logical common sense, speed of typing, and multi-tasking. I received an email on 03/26/18 that I've been selected for a phone interview. I set up the phone interview and it took place on 03/29/18. The phone interview were basic questions of background, and understanding the position that you applied for, and the company's procedures and environment. Some behavioral questions were included also. the phone interview last about 45 mins. 04/10/18 I received a call from a recruiter to set up face to face interview, i missed the call and was left a voice mail. I called back an hour and a half, and the recruiter informed me all the slots were taken. So i had to follow back up with the recruiter the next following day. I was able to set up an face to face interview on 04/13/18. Make sure you stay by your phone, because if you miss the call and unable to get with the recruiter right away the time to choose your face to face interview can be delayed. On that given date of my face to face interview, in my opinion, it was extremely easy, the support manager was Awesome we clicked right away. A lot of knowledge given on the workplace environment, their benefits package, pay rate, and shift bid process. The interview also include behavioral questions for the first part of the interview, then the second required role playing. the interview was about and 1 hr and a half. After the interview i received an follow up email on 04/24/18, i replied to the email with information the email requested the next day and i received a call on 04/14/18 that i GOT THE JOB!!!!!!!!! The process can be long, but it is worth it! I start 05/22/18 and i cant wait just waiting on background check, and drug test and I am good to go! Make sure your information on your resume is correct! They check everything for background

      Interview questions [1]

      Question 1

      Name a time you had an irate customer, and how did you handle the customer? Name a time you had to go over and beyond to satisfy a customer. Sell a product to an Irate customer(role play)
      Answer question

      Other Customer Service Representative interview reviews for Verizon

      Customer Service Representative Interview

      26 May 2026
      Anonymous interview candidate
      Cincinnati, OH
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at Verizon (Cincinnati, OH) in May 2026

      Interview

      The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.

      Interview questions [1]

      Question 1

      How would you handle an angry or disgruntled customer?
      1 Answer

      Customer Service Representative (CSR) Interview

      31 Jan 2026
      Anonymous employee
      Hazelwood, MO
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Verizon (Hazelwood, MO)

      Interview

      Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people

      Interview questions [1]

      Question 1

      How I would be an asset to the company
      Answer question

      Customer Service Representative Interview

      19 Jan 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at Verizon

      Interview

      Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.

      Interview questions [1]

      Question 1

      Tell us a time where you overcame an obstacle and how
      Answer question

      Top companies for "Compensation and Benefits" near you

      avatar
      Ericsson
      3.6★Compensation and benefits
      avatar
      Vodafone
      3.6★Compensation and benefits
      avatar
      Cable & Wireless Communications
      3.8★Compensation and benefits
      avatar
      NIL Data Communications
      3.5★Compensation and benefits