Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Vivid Seats

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Vivid Seats reviews | Vivid Seats jobs | Vivid Seats salaries | Vivid Seats benefits
      Vivid Seats interviewsVivid Seats Online Support Agent interviewsVivid Seats interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Indeed, Inc.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Online Support Agent Interview

      31 Jan 2019
      Anonymous employee
      Chicago, IL

      Other Online Support Agent interview reviews for Vivid Seats

      Online Support Agent Interview

      8 Mar 2019
      Anonymous interview candidate
      Chicago, IL
      Declined offer
      Accepted offer
      Negative experience
      Easy interview

      Application

      The process took 1+ week. I interviewed at Vivid Seats (Chicago, IL) in Jan 2019

      Interview

      Did application on indeed. Received an for an assessment. Phone interview. In person interview. Turns out they interviewing for two positions one in which is not on the requisition. I got offered a job I didn’t apply for. Playing $3.00 less. They wait until the in person interview to bring that up.

      Interview questions [1]

      Question 1

      Typing test
      1 Answer
      2
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at Vivid Seats (Chicago, IL)

      Interview

      1. After you complete an application, you have to take a behavioral assessment. 2. After the assessment, you will complete a phone interview with a recruiter. 3. The in-person interview follows that. -- 1. Not even an hour after I filled out an application, I received an invite to complete an online behavioral assessment. That same day, I received another email to schedule a phone interview with a recruiter. *Red flag * 2. I spoke with their recruiter who went over the position, asked about my background in customer service/situational questions, availability and finally invited me for an in-person interview. 3. The in-person consisted of taking a generic typing test, touring the office and finally, an interview with two managers. From my experience, a company interviewing/hiring this fast can be for various reasons; they are growing, the employees are incompetent, or there is a high turn over rate. Talking to their managers proved it was all three. One of them was supposed to escort me up to their offices from the lobby, and no one ever came down. Security had to send me up. * Another red flag.* Once in the interview, they seemed burnt out and uninterested. They didn't even bother asking for/going over my resume. It was like pulling teeth with them. I asked them about their journey in the company and immediately knew this was not the job for me. Both of them knew nothing about the company before applying but somehow moved from different departments to leads, to managers in their department in a year. I'm all for a company that allows its employees to grow, but this just seemed inorganic. The recruiter I spoke with over the phone conducted a more thorough interview than their managers. After looking at their latest reviews and people talking about them on social media, I'm glad I found another position elsewhere.

      Interview questions [3]

      Question 1

      Tell me about a situation where you could not solve a customer issue and there is no immediate manager around.
      Answer question

      Question 2

      Basically, the interview is just a bunch of situational questions you have to answer.
      Answer question

      Question 3

      What would you tell a customer that bought tickets on Vivid and the next week comparable seats were a lot cheaper?
      Answer question
      2

      Online Support Agent Interview

      14 Mar 2019
      Anonymous interview candidate
      Chicago, IL
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at Vivid Seats (Chicago, IL) in Mar 2019

      Interview

      First I applied through indeed, I had to send a my resume and answer a couple of questions. After that i was contacted via email to schedule a phone interview.

      Interview questions [5]

      Question 1

      Why are you interest in working for Vivid Seats? Have you heard of them before applying for the position?
      Answer question

      Question 2

      Tell me about a time when you could not fulfill a customer request?
      Answer question

      Question 3

      Tell me about a time you did not know the answer to customer question?
      Answer question

      Question 4

      Tell me about a time you dealt with an irate customer?
      Answer question

      Question 5

      Tell me about your background?
      Answer question