I think they wanted someone who worked at Google! This is an entry level technical support role and the expectation was unrealistic. I think I met the basic skills but then again I guess not.
Interview questions [1]
Question 1
the details of the types of kpis we are to meet in the position
They offered me a offer but took away because they reached out to my references and she did not believe my previous employers. I offered to provide my pay stubs and tax documents to prove my work experience. Very unprofessional they take away the offer without and chance to prove myself.
Thank you for your feedback. The offer of employment clearly stated that it was contingent on reference and background checks. Unfortunately there are times in which those checks do not align with our standards and we have to rescind the contingent offer. We understand that this is not ideal for anyone, and we wish you the best in your continued job search.
I applied online. The process took 2 weeks. I interviewed at Voicebrook (Lake Success, NY) in Feb 2018
Interview
This was one of the oddest interview processes I was involved with. The phone interview seemed rather standard apart from the typing test for a technical support position, but the in-person was handled pretty poorly. I was invited into the office only to speak with one of the employees there for about 15 minutes before I was placed in front of a laptop to have a Google Hangouts call with one of the interviewers who was based in another state (Florida I think). The remote interviewer was clearly reading from a question bank he had on his side and refused to provide any further details on the position until they had approved me to pass this step in the process. During this Hangouts call, I was required to type notes on a Word document while sharing the entire laptop's screen so that they could "judge my note-taking skills." The remote interviewer also came off as a little condescending on some of my answers and the way I wrote notes because from what I could tell, he had them all saved on his screen. This interview did not seem authentic to me and I do not recommend this company.
Interview questions [1]
Question 1
How many words can you type per minute? Please provide a typing test proof.