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      Waystar

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      Customer Success Manager Interview

      26 Mar 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Waystar

      Interview

      I had a very frustrating and unprofessional interview experience with Waystar. I initially applied for one position but was contacted by a recruiter about a completely different role, which already created some confusion about alignment. I proceeded through the process, including completing a case study, and was later told I would not be moving forward for that role. However, I was then encouraged to interview for another position in a different department. I completed two additional rounds of interviews, investing even more time and effort. After those interviews, I received no follow-up communication. Despite emailing the recruiter twice for an update, I was completely ghosted. I ultimately had to log into the system myself to discover that I was not selected. This experience felt highly disorganized and disrespectful of my time. A simple update or closure would have gone a long way. Based on my experience, I would not recommend interviewing here unless their candidate communication process significantly improves.

      Interview questions [1]

      Question 1

      Why did I want to work for them
      Answer question
      1

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