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      Wix

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      Related searches: Wix reviews | Wix jobs | Wix salaries | Wix benefits
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      CUSTOMER CARE EXPERT Interview

      2 Oct 2020
      Anonymous employee
      Dublin, Dublin

      Other CUSTOMER CARE EXPERT interview reviews for Wix

      CUSTOMER CARE EXPERT Interview

      4 Dec 2025
      Anonymous interview candidate
      Israel
      No offer
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Wix (Dublin, Dublin) in Sept 2020

      Interview

      The process was composed of 4 stages and it took a month from the first interview to the offer. The stages are: - Short interview (20 min) - Written Assignment with customer support related questions and Build a Website challenge - Interview with a Team Lead (1 hour) - Interview with HR and Site Manager (45 minutes) The interviews require a lot of preparation as most of the questions are based on examples and they are looking for someone with great experience in customer service. Everyone I interacted with was friendly and let me make questions and really understand the position to see if it would be a good match for me.

      Interview questions [10]

      Question 1

      Walk me through your cv
      Answer question

      Question 2

      Why this role and why wix?
      Answer question

      Question 3

      Tell me about a positive experience with a client
      Answer question

      Question 4

      Tell me about a negative experience with a client
      Answer question

      Question 5

      Tell me about a time you had to deal with a difficult customer
      Answer question

      Question 6

      Tell me about a time you had to adapt
      Answer question

      Question 7

      Tell me about a time you had a conflict with a colleague/manager
      Answer question

      Question 8

      Why do you want to leave your job?
      Answer question

      Question 9

      How do you deal with constructive feedback? Give an example
      Answer question

      Question 10

      How do you deal with a setback?
      Answer question
      11
      avatar
      Wix response
      5y
      Hello! Thank you for your review 🙏🏻 It's so good to know that you had a positive interview experience overall, and we couldn't be happier to hear that you've joined us. Welcome to the team!
      Neutral experience
      Average interview

      Application

      I interviewed at Wix (Israel)

      Interview

      There was an interview with the team leader at the beginning instead of an HR interview It was an interesting interview, it is not clear why the team leader called and not the HR manager

      Interview questions [1]

      Question 1

      about my experience- in details
      Answer question

      CUSTOMER CARE EXPERT Interview

      3 Jun 2024
      Anonymous employee
      Austin, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Wix (Austin, TX)

      Interview

      Simple process. Intro phone call, and two interviews with a team lead and a group leader. There was another with HR but it seemed the decision to hire had been made before that interview.

      Interview questions [1]

      Question 1

      When is a time a weakness turned into a strength?
      1 Answer

      CUSTOMER CARE EXPERT Interview

      19 Feb 2024
      Anonymous interview candidate
      Warsaw, Masovia
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Wix (Warsaw, Masovia) in Jan 2024

      Interview

      It was on time and smooth, really personal and chill vibes during the whole interview. It was on time and smooth, really personal and chill vibes during the whole interview.

      Interview questions [1]

      Question 1

      Any examples of helping people in difficult situations
      1 Answer