I was originally interviewed for another type of customer service position. After the interview, the recruiting specialist decided I was not fit for that role but she would like me to interview for another. My first official interview was phone with the another recruitment specialist who asked general questions and my background. She then scheduled a follow-up interview with the department heads. My second interview was with 2 individuals simultaneously. I do not recall their roles. They asked me general customer service questions and scenarios. It was very clear and they asked me if I had any follow up questions. The third and final interview was with my manager. He was also clear and asked further general customer service questions like "How do I handle problems I cannot solve" & asked about my background in customer service. All interviews were via microsoft teams. The first interview with the recruitment specialist was audio-only. The last 2 interviews were video optional, yet I do recommend using your camera as it gives a more personal experience. The interviewers were not using their cameras.