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      Zopa

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      Customer Service Specialist Interview

      24 Mar 2023
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Zopa (London, England) in Mar 2023

      Interview

      Very easy process, first had a telephone interview with Liam who explained a bit about the role itself and what the benefits were, and then scheduled me in for an interview. Had the interview the following Thursday and found out the same day. Interview was around 45 minutes of questions. The interview itself was really relaxed and felt more like just having a conversation which put my nerves at ease. This was then followed by a 30 minute assessment, which included 3 small tasks. The purpose of the assessment is just to see how you would respond to customers etc, and was very straight forward.

      Interview questions [1]

      Question 1

      Why do you want to work for Zopa? Explain a time you went above and beyond for a customer? Walk us through your CV/ what is your experience? How do you handle prioritising work?
      Answer question
      avatar
      Zopa response
      3y
      Thanks for taking the time to leave us a positive. Congratulations on your new role, we look forward to seeing you around in the office.

      Other Customer Service Specialist interview reviews for Zopa

      Customer Service Specialist Interview

      7 Jan 2026
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Zopa

      Interview

      To ace that interview, remember the STAR method. It's a powerful technique that helps you tell compelling stories about your accomplishments. When you use STAR, you'll be able to clearly articulate your skills and experience, and show the interviewer how you've made a positive impact in your previous roles.

      Interview questions [1]

      Question 1

      Why should we hire you?
      Answer question
      1

      Customer Service Specialist Interview

      18 Sept 2024
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Zopa (London, England) in Sept 2024

      Interview

      This is one of my best interview experience. I was very well-informed right from the start by Liam who is the talent partner. The whole process was seamless and prompt responses given to me. I applied on the 30th August for the job and by the 10th September I had done my phone interview, assessment and face to face interview and got the job as well. I am really looking forward to starting on the 23rd September and being part of Zopa Bank.

      Interview questions [1]

      Question 1

      Why do you want to work at Zopa? Why should we give you this job? Have you ever made a mistake and how did you rectify it?
      Answer question

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