Dear former applicant, first of all, thank you for your feedback about your recruitment process. We are glad that the outreach and turnaround time for you was fast. And we are sorry that you had an unpleasant interviewing experience. Customer Success Manager is a key position in our Post-Sales Organization, whereby our CSMs do tend to possess a lot of technical know-how by having worked previously with a very technical product before and/or being a developer themselves in their previous roles. It is indeed a very hard position to fill, and the funnel conversion rate is often very low. These requirements, however, to our best effort, are communicated clearly via our job ad and other channels of communication. Putting that aside, we are incredibly sorry that our recruiters did not convey to you the feeling of being heard. However, we are 100% positive, that commercetools has never made a decision not based on a candidate's competence but their personal backgrounds, be it name, race, age, gender etc. We are sorry to convey such an impression and will commit to make our hiring practices better with your suggestion. Thank you once again and we wish you success in the future. Best regards, Kim Dang Employer Branding Manager @commercetools GmbH