I applied online. The process took 3 days. I interviewed at eBay (Dublin, Dublin)
Interview
The initial process from applying online was quite fast I think 3 days in total. Then I was emailed a link for a "virtual" interview via a company called Hire Vue, after completing the the online video I was sent a link to complete the same one again. I have recieved no feedback since this, I find this very unprofessional for such a large organisation. There was obviously some form of technical error, maybe in future don't outsource a technology that's unreliable or that your staff are unable to use.
The process began with a brief initial phone screening to discuss my background and availability. This was followed by a more formal virtual interview with the hiring manager. We discussed specific customer service scenarios, conflict resolution strategies, and how to maintain high satisfaction ratings while working in a fast-paced environment. The conversation was professional and focused heavily on interpersonal skills and problem-solving abilities.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a particularly difficult or frustrated customer. What steps did you take to resolve their issue, and what was the final outcome of that interaction?
Talked to a recruiter, said great things and I fit the role perfectly, would follow up with hiring manager. Week later, then said, not a good fit. Was sad about the lack of transparency.
Very complex tests before the interview it was like they needed a rocket scientist vs a representative and it was very lengthy so it was redundant and unnecessary I believe
Interview questions [1]
Question 1
Questions that did not pertain to the job whatsoever
