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      Customer Solutions Agent Interview

      1 Sept 2015
      Anonymous employee
      Draper, UT

      Other Customer Solutions Agent interview reviews for eBay

      Customer Solutions Agent Interview

      27 Sept 2016
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Easy interview

      Application

      I interviewed at eBay

      Interview

      Typical screening questions regarding how you work well under pressure, how you dealt with a customer who had high demands, and how you problem solve on your own. Not very conversational - just tried to get the answers from me to move on to the next.

      Interview questions [1]

      Question 1

      When you were put in a high pressure situation, how did you get to a resolution?
      Answer question
      4
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at eBay (Draper, UT) in Jun 2015

      Interview

      The majority of the questions asked were situation based, starting with "Tell me about a time..." so on and so forth. The recruiters that I was in contact with were consistently very professional and informative, while still showing a glimpse of the light-hearted spirit of the company.

      Interview questions [1]

      Question 1

      Tell me about a time when you had to learn something new.
      Answer question

      Customer Solutions Agent Interview

      15 Jul 2015
      Anonymous interview candidate
      Austin, TX
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at eBay (Austin, TX) in Jul 2015

      Interview

      Started with phone interview. Then asked to come in for personal interview. Given a tour of facility then sat with current rep to listen in on incoming calls. After, had to take simulation test where you were asked to complete certain task asked by the caller using their system. Having only sat with a rep for 30 min, I was not paying so much attention to have she made necessary changes but more to the call itself. BIG MISTAKE! Being unfamiliar with how their system worked, I did not pass the minimum score they require to move on to the next interview phase.

      Interview questions [1]

      Question 1

      Phone interview. What are your strengths?
      1 Answer