Patient Account Representative Interview Questions

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Patient Account Representative interview questions shared by candidates

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HealthCare Support
Patient Account Representative was asked...2 January 2014

The most difficult question was the fact that it wasn't determined if they would expect for the position to go full time and did I still have an interest.

2 Answers

Absolutely

With the possibility of being hired permanently I took on the opportunity, in hopes of full-time employment. Less

Brook Lane Health Services

honestly, they did not ask me one question

2 Answers

Sorry, just saw this. Like I wrote, you don't have to say anything. I was beyond shocked by the lack of questions, however, after working there, not so much anymore. I was foolish that I ignored that. They were desperate for ppl. Seven employees in seven months left. Short staffed, little to no training, horrible gossip problem, favortism, discrimination, retaliation if you complain wrong doing, verbal threats & harrassment. So much stress and was not worth it. Less

what can I say.

DaVita

How do you deal with a negative colleague at work?

1 Answers

I said that I always try to be positive and have a bright outlook on my job and that usually rubs off on everyone around me. Less

Advanced Home Care

How would you handle a difficult patient calling about their insurance not paying for a wheelchair?

1 Answers

I would listen to what they have to say. Let them know that I understand and will do everything to help solve the issue. Less

Advanced Home Care

Name a time you had to go above and beyond for a difficult customer.

1 Answers

Being a CNA, you're faced with aged individual who still have an "old School" mentality. I have been called racial slurs, and still needed to provide excellent service to them. Less

Emory University

Tell me about a time when .....(reference to a job) I think it was something like, state the project, what steps were taken, what was the outcome, was it successful?

1 Answers

I can't remember but I do remember all questions had to be answered exactly alike with the same points they wanted you to emphasize, no matter what question they throw at you. Make sure you address key point everything asked as they are writing it down. On paper is how they remember you. Less

Hattiesburg Clinic

How do you handle workplace gossip?

1 Answers

There shouldn’t be any time for gossip, while working time is valuable and to discuss anything outside of work related issues isn’t acceptable. Less

HBCS

Tell us about yourself?

1 Answers

Told them about my experience in the field and a little bit about me.

SSM Health

What would you like to learn

1 Answers

Medicaid Contract information

LifePoint Health

What are your strengths and weaknesses?

1 Answers

Motivated is my strength my weakness is to receive more education

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