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      phs Group

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      IT Helpdesk Technician Interview

      2 Jul 2024
      Anonymous interview candidate
      Caerphilly, Wales
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at phs Group (Caerphilly, Wales) in Jun 2024

      Interview

      To start with the interview process was relatively easy, with one 10-20 minute talk about your CV and then a group interview. that is where the positive ends and the negatives for this company begin , I applied through the disability equality email adress , not once was I given a chance to explain my disability or say if adaptions for my interview would be required , I was never asked how it effects me . during the first 20 minute online chat , it seemed to have gone well as I was invited for the second interview , the group interview was awful , not just in the way it was conducted , but it had absolutely nothing to do with IT and seemed more catered towards customer service. I understand that helpdesk is customer facing so customer service would be a large part, no actual IT question are asked at this point. now after this interview I got the standard rejection from HR in this email they ask if you would like feedback , I have asked for feedback it has been over a month and have contacted them on 2 different emails , no reply. if I had been asked about my disability at any point during this , they would have known , a group interview would have been no good for me , as when put in a situation with epilepsy it can cause absences and other problem , that would restrict my ability to perform , now there could be an argument for saying "well if you getting stressed can cause that you are not suited for the job " I have worked quite a few jobs in similar roles without incident. as they have known of the disability and when I explained once I am comfortable somewhere this lessens these chances , the lack of reply and the claim of being a diabilty equality employer , has very much been a failure in my case. the way the interviews are conducted is unprofessional , even when I have consulted with other IT professionals , who are managers in different fields. this interview process was confirmed to be, like no other helpdesk interview.

      Interview questions [1]

      Question 1

      what does profcient with MAC OS mean?
      Answer question
      1