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      the LEGO Group

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      Customer Service Advisor Interview

      20 May 2022
      Anonymous interview candidate
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at the LEGO Group in Feb 2022

      Interview

      It was a tough Interview, first Interview was online alone through modern hire. The second Interview was with one of their hiring managers via video chat. The pay is low: 17.60/hr. The first interview was easy, you can take your time and retake your videos. The second Interview was rough. The lady was uninterested and seemed annoyed of me. I'm not sure why because I was offered the job. At first the said it was a one year contract and then they changed their minds to a 4 month contract and the job is 3 months away. Below are the questions that were asked for my 2nd interview. They said they ask everyone the same questions for fairness.

      Interview questions [6]

      Question 1

      A time you received feedback and what were your next steps?
      Answer question

      Question 2

      A time you disagreed with a colleague?
      Answer question

      Question 3

      A time you caught an error and how you proceeded?
      Answer question

      Question 4

      Who was your favorite manager and why? What motivates/demotivates you?
      Answer question

      Question 5

      What was your last company culture like and what did you liked/dislike about it?
      Answer question

      Question 6

      A time you had to make a tough decision without a supervisor?
      Answer question
      2

      Other Customer Service Advisor interview reviews for the LEGO Group

      Customer Service Advisor Interview

      14 Nov 2024
      Anonymous employee
      Slough, Berkshire, South East England, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at the LEGO Group (Slough, Berkshire, South East England, England)

      Interview

      Friendly and chill atmosphere. Interviewer was very professional and asked the right questions. Tests were of reasonable difficulty and relevant to the position and the skillset. Felt more like a mini-event rather than the usual interview experience.

      Interview questions [1]

      Question 1

      What was one of your proudest moments in a previous career?
      Answer question

      Customer Service Advisor Interview

      13 Apr 2025
      Anonymous interview candidate
      Singapore
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at the LEGO Group (Singapore) in May 2024

      Interview

      There was thrid round interviews. The interviewers repeatedly aske dthe same questiones in a persistentmanner, digging deeper each time, and evntually it became very difficult for me to answer. I also did a mock call afterward.

      Interview questions [1]

      Question 1

      A difficut experience in customer service. How did you manage it?
      Answer question

      Customer Service Advisor Interview

      9 Jul 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at the LEGO Group

      Interview

      Sie haben mit eine Präsentation der Firma angefangen, dann Arbeitzeiten- und Urlaubsbeschreibung. Im erten Vorstellungsgespräch gab es das Kentnisse des Bewerbes, Fragen von früheren Erfahrungen, Im zweiten Gespräch würden nach den Fähigkeiten gefragt. Beispiele für den Umgang mit einer Beschwerde

      Interview questions [1]

      Question 1

      Ein Beispiel mit Kundenkontakt , welche Fähigkeiten für die Kundenbetreuung
      Answer question
      1