I saw the role advertised in the window of the store and passed a CV onto a greeter, who asked about my availability and if I had retail experience. A few days later I received a call inviting me to an interview. As the store was quiet at the time and I arrived early, I got to chat to the store manager beforehand, though my interview was with two supervisors (who told me there would be a second interview with the store manager if I got past this stage). They were very friendly and keen to make sure I was comfortable. When I stumbled on a question and asked to come back to it, they suggested a different way to approach it if I couldn't think of an exact example ("describe a time you received bad customer service"). I ended up not getting to the second stage, but they called up the same day and offered feedback before I had to ask for it. The feedback was that my confidence levels weren't quite there (while I felt comfortable and like I had made a good impression, they had stated in the interview that personality is what they look for and I can imagine their standards are high) and that they were worried about my current part-time job impacting on my availability. The role I applied for was only a 10 hour contract, but they were seeking someone who could do a lot of overtime and be available to cover shifts with same-day notice.