We’re looking for a QA Testing & Client Support Specialist with strong hands-on experience in both software testing and customer-facing technical support.

What You’ll Do

• Product Expertise: Become a subject matter expert across multiple web-based software products, developing a deep understanding of functionality and user workflows.
• Quality Assurance: Perform QA testing on bug fixes and feature releases, ensuring high-quality outputs across both manual and automated testing approaches.
• Test Design & Execution: Write, maintain, and execute manual and automated test cases, with a strong emphasis on Playwright-based automation.
• Defect Management: Document QA findings clearly and communicate effectively with software developers to support issue resolution and continuous improvement.
• Client Support: Provide technical support to existing customers via phone and email, troubleshooting issues and ensuring a high-quality support experience.
• Documentation: Maintain and update content within the online help system, ensuring documentation remains accurate, clear, and user-friendly.

Skills You’ll Need

• Experience: 3+ years of experience providing client support for a technical product, ideally within enterprise software environments. Bachelor’s degree or equivalent experience.
• Testing Expertise: Strong experience writing both manual and automated test cases, with mandatory hands-on experience using Microsoft Playwright.
• Support Experience: Background supporting third-party enterprise software (not general IT help desk support), with the ability to diagnose and resolve technical issues effectively.
• Communication: Strong verbal and written communication skills, with the ability to clearly document findings and interact with both technical teams and customers.
• Tools & Platforms (Preferred): Experience working with Azure DevOps or similar tools for managing workflows, testing, or releases.

What You’ll Get

• Leadership & Growth: Work in an autonomous and entrepreneurial culture with zero bureaucracy and clear progression opportunities.
• Remote Work & Flexibility: Frontline is a fully distributed organization - work from any location
• Competitive Compensation

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