Higogame is a trailblazer in the mobile gaming and entertainment industry. Since our inception in late 2020, we have been dedicated to transforming the gaming landscape in Southeast Asia and beyond, delivering innovative and immersive experiences that engage millions of players around the globe.

• Our revenue has seen remarkable growth year after year, with operations extending across multiple regions worldwide.
• In just three years, we've risen to become one of the top two games of our kind in the local market.
• We proudly serve around 2 million active users daily and have a total monthly active user base of 5 million worldwide.
• Our team consists of over 200 talented employees, including a robust R&D division of more than 100 experts.
• We offer exceptional career development opportunities and foster a multinational culture that empowers everyone to reach their full potential.

Join us as we continue to push the boundaries of mobile gaming!

Technical Support

• Configure and maintain workstations and laptops.
• Provide software support for end users.
• Manage IT peripherals including printers, monitors, keyboards, mice etc.
• Perform technical asset audits.

Network & Connectivity Support

• Assist in troubleshooting wired and wireless network connection issues for office users.
• Maintain network equipment (switches, routers, access points).
• Coordinate with external vendors when as required.
• Assist with maintaining VPN configurations and remote access solutions.

IT Helpdesk & User Support

• Respond to IT support requests.
• Provide Tier-1 support for common IT issues.
• Document solutions and keep our internal knowledge base up to date.
• Assist with employee onboarding and offboarding.

Qualifications:

• Currently pursuing a Diploma, Associate or Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
• Familiarity with Windows operating systems is a must; hands-on macOS experience is highly preferred.
• Basic understanding of networking fundamentals (IP addresses, DNS, DHCP, Wi-Fi).
• Familiar with system installations, disk partitioning, and driver management.
• A great sense of responsibility, a collaborative mindset, and an eagerness to grow as an IT engineer.
• Conversational in using Chinese is a plus to collaborate effectively with our regional stakeholders.