What you will do

Job Summary

• Responsible for performing Volvo Construction Equipment repairs and maintenance work, workshop & job sites as assigned. The individual must work independent of direct supervision and at times oversee the work of trainee or apprentice technician assigned.
• Front-line employee with direct customer contact and is a valued, essential element of dealer success. In addition to technical skills, people skills are vital for effective customer relationship management and decision-making.

Job Content

• Plan work procedures by using related technical literature, personal experience
• Provide parts recommendation, pre-order all parts and materials required to perform assigned repairs
• Ensure all hand tools, camera, pressure gauges, multi-meter, VCADS & other special tools are available in service vehicles
• Responsible for diagnosing problems, use testing & diagnostic equipment, disassembly/assembly, repair of the equipment, estimating repair costs and minimizing re-work
• Maintain clean work area, be able to properly use and take care of workplace, tools, equipment at field and workshop
• Make sure all tools and special equipment used are clean before being returned and returned to original location in working condition
• Maintain field vehicle in a manner at ensuring proper operations and condition, clean and in a pleasing manner as per guidelines
• Complete all job cards, reports and claim after reach job
• Maintain proper job documentation; working records for time, parts, supplies, purchase in repairs and ensure all records are eligible, in compliance with established methods
• Record all record keeping daily from the field
• Completes repairs within performance standards guidelines: repair time, quality of repairs / amount of rework, quantity of repairs / labor efficiency and other measures
• Make sure all repair jobs completed with the cause of failures identified and match to the solutions necessary to affect a repair
• Reports additional work as found on machines and notify the progress of the repair job
• Provides advices to customers to resolve operational issues that are causing machine failures
• Collection of machine performance data and feedback the same
• Stays up-to-date with current heavy equipment technology and information
• Ensure all parts and materials not used are returned
• Save and properly handover warranty parts after job is completed
• Conducts in a proper business manner reflecting respect, honesty, contributes to building excellent company/customer relationships
• Understand and follow national and local regulations, such as those governing the disposal of hazardous wastes
• Follow all company safety policies and procedures, and immediately report any and all accidents, work safely and use safe techniques and responsible for on-the-job safety practices

Required Knowledge & Experience

• Diploma and/or technical school program in: diesel engines and fuel systems, hydraulics and hydrostatics, power trains, electrical and electronics, air conditioning and climate control systems and proper safety & environmental practices
• Minimum 2 (two) years experience in the repair and overhaul of heavy equipment and its components
• Strong interest in equipment technology, mechanical ability
• Ability to read and comprehend instructions and technical literature
• Good working attitude, team player
• Strong customer orientation, interpersonal skills to work effectively, promote excellent customer relationships at all times.
• Valid driver’s license and a good driving record will be an advantage
• Ability to perform heavy physical labour