Pros
- Company overall seems to have some good people - They do work to be inclusive - Outside of the onboarding team, there is lots to learn and some solid teams
Cons
Where to start! The onboarding team is one of the worst run teams with one of the worst managers I, and many others on that team, have ever seen. They consistently show how unfit they are in managing people by bullying, disregarding any and all feedback, and constantly accusing the team of not knowing how to do their jobs. - You will be micromanaged to the extreme. You are required to track your time, follow documentation exactly with no variation, and justify anything you do. You are meant to be a vending machine, not a "Project Manager". If you are too busy/tracking to much time, then you are bad at time management and need to get better. If you are to slow/not tracking enough time, then you aren't doing your job properly. - Feedback is either completely ignored or immediately dismissed. Hint: If everyone on the team is saying the same thing, open your ears and listen instead of dismissing it without explanation or that people need to learn how to do their jobs. You will have absolutely no input on how the team functions, regardless of experience or feedback you give - Consistent bullying, dismissive, and accusatory language in chats/meetings to individuals and groups of people. You saying "this is just how you come off" is not a reasonable response and is on YOU to improve as the manager. The fact they have advanced despite this shows how out of touch senior leadership is - The employee is the enemy. Anything less than a 5 star review from clients results in an immediate investigation where, again, you are accused/told you essentially do not know how to do your job. There is no understanding of why a client might have been difficult, and no discussion of what happened from your perspective. Purely accusatory. Better not make any mistakes because you will get in trouble with absolutely no mentorship or discussion on what went wrong. Managing people is about empathy and working with them, not treating your employees as the enemy - There is a reason why majority of the people on this team are under, or just at, a year in the role, and why majority of the people are looking to exit to either an internal role, or leave the company overall. Senior Leadership does not seem to understand why - You will be held to a metric that the client controls. Who knows how! You will simultaneously be told that you must follow the project outline exactly but then cater it for each client, but they cannot launch later then the set date, but they can launch later than the date at their discretion. Extremely unclear. When this is brought up (in team meetings) you will be told you need to learn how to manage a project better, and to change your language. Again, literally no leadership or mentorship to be found here! - Only work is allowed! There are no team events and no team cohesiveness, you might as well be working in a bubble. Anything non-work related is frowned upon or outright said no too - As part of everything said above, management expects more then 40 hours a week. They have said, in multiple team meetings, that you aren't 'busy' unless you have 35-40 hours of meetings scheduled a week. Nevermind needing to do emails, troubleshooting, or anything else. No Breaks either! Must be a full 40 hours! A Manager like this who ignores literally all studies of how people work (productive time per day averages between 5-6 hours) and has literally no idea how to manage people should not be in this position, or be given more people to manage. - Better not take vacation or you will need to scramble when you get back to resolve any issues, as well as you will be made to feel guilty for any client issues that you missed while away - Zero empathy for employees, they are just a number and all that matters is what you can do. One employee was kept at a full workload with no consideration or assistance while being treated for a serious disease. Absolutely no understanding, and they had more work piled on instead of literally any accommodations made. Absolutely disgusting. If any bad life event comes up you will get absolutely no sympathy beyond some empty words.
