Pros
I started at this company a few years ago. It was fairly small at the time. They were really flexible and I loved the people I worked with on a day to day basis. I do still really love the people that I work with. There is a lot of room for growth, but it's kind of superficial growth. They keep acquiring new partners so the volume of work to do is expanding. So most of the growth is horizontal, not vertical. They do a lot of swag and events if that's your kind of thing as well.
Cons
This is absolutely not the worst company that I've ever worked for, but it is by far the most disappointing. They were great when I started, but now they are starting to act like a billion dollar company, and that is NOT a good thing. They brought in a guest speaker from MSU for our return to work celebration and he told an audience that contained BIPOC members, women, people with disabilities, and other disenfranchised groups that they "could've woken up and chose to be CEO, but [they] didn't." The company never issued an apology for this language. During that same event, the CEO took the time to brag that he and his wife were building a new home while I had employees struggling to make ends meet because of their wages. This event was also in the middle of the pandemic in Van Andel Arena, the exact type of space that super spreader events occur. The mostly male executives have also made statements that, after two years of working from home, people just needed to find daycare because all of a sudden you were expected to be back in the office, no questions asked. Again, no apology for the insensitive comments. They built a new headquarters downtown that is too small to hold all of its employees, so they made us, in the middle of a pandemic, share desks. There isn't enough parking. They have started taking people's parking passes away and making them park across the street because they are too proud to admit that they made a poor decision by investing in this building. They issued a pulse survey called "Acrisure Listens" and then worded questions in such a way that they couldn't be interpreted properly. For example, "Do you think your manager cares about you as a person?" Sure, my direct manager is great. It's the executive team that needs to be held accountable, but they didn't ask about that. And, the straw that broke this camel's back -- pay. Just this week they had a meeting and offhandedly answered an employee's question about executive wage transparency. They will never be transparent about executive salary unless required to be by law. A couple of weeks ago, they rolled out a new HR system. There were issues and I have employees that have been underpaid for the work they've done on not one, but going on three paychecks. Again, no apology to those employees. And then they had the nerve to give everyone 5% raises at the end of the year and call them merit plus cost of living adjustments. Inflation was 6.5% in 2022. My employees now make less relative wages than they did a year ago. *I* make less and I worked my butt off for this company in 2022. I work more than 40 hours a week and go above and beyond to train new employees, provide great service to agency partners, and take care of problems as they emerge. My health, both mental and physical, have been affected by my work for this company and all for naught. It's baffling to me that this company can run around lauding itself for its own growth and then not treat its employees with any respect. I'm very disappointed in what they’ve become. At our holiday party in 2022, where there weren't even enough seats mind you, someone got on stage and had the nerve to tell us that we don't make any money for the company because we're just back office support. Well, I guess they won't miss me and the several employees that I hope also walk out the door this quarter. I will be finding employment at a company that pays me and my coworkers fairly and isn't just a money making machine for a few guys in suits on the top floor that can't even take responsibility for their own privileges and mistakes.
