• Leadership has overseen significant growth, but appears insulated from day-to-day challenges. Decision-making can feel centralized, with a smaller in-office group having outsized influence compared to the largely remote workforce.
• Company priorities shift frequently, often in response to leadership’s latest strategic focus (often poorly aligned with customer needs), which can make execution and planning more difficult for teams.
• Product features are often released before they are ready, leaving customer facing roles in a position to support/sell incomplete features.
• Bonus attainment has been inconsistent over the past year, and a recent internal memo from executive leadership regarding performance and expectations came across as blaming the employees for lack of urgency and discipline.
• Compensation for customer-facing roles is below market when compared to similar positions at other companies, which can make hiring and retention more challenging.