Agoda Reviews

Updated Dec 3, 2021

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Found 1,186 of over 1,277 reviews

4.2
86%
Recommend to a Friend
96%
Approve of CEO
Agoda Chief Executive Officer John Brown
John Brown
95 Ratings
Pros
  • "Fast pace working environment comes with great challenges to grow(in 67 reviews)

  • "People from almost all over the world are working in our Bangkok office(in 49 reviews)

  • Cons
  • "Bangkok is great only year then boring (traffic pollution)(in 29 reviews)

  • "employees, there is only one Thai person in a senior management role (none in the C-suite)(in 21 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year

      Career Advancement

      Nov 13, 2021 - Customer Experience Specialist in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Alot of internal opportunities and also good staff welfare!

      Cons

      You cannot request for a certain shift and it's a shift work

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    2. 4.0
      Current Employee

      cool place to work in

      Dec 3, 2021 - Senior Software Engineer in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      learning easier to get around a lot of smart people

      Cons

      those smart people are starting to leave sadly travel economy not going amazing

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    3. 5.0
      Current Employee

      Agoda employee experience

      Oct 21, 2021 - Payment Recovery Specialist in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Recognition of good performance and commitment - Bi-annual surveys internally to understand staff morale - Break time given in between

      Cons

      - Unpredictable changes in procedures.

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    4. 5.0
      Current Employee, less than 1 year

      Great place to work with great people

      Oct 7, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working with an international workforce every single day is amazing. Everyone is here to make things better for customers, employees, and customers. We move fast and it still has a startup mentality even though we are well beyond 4500 employees. Excellent focus on employees' wellbeing and engagement.

      Cons

      Base salaries are slightly lower compared to other companies, but they make up for it through larger bonuses, stock options for managers and the work culture in general.

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    5. 3.0
      Current Employee, more than 1 year

      not bad

      Oct 19, 2021 - Customer Satisfaction Representative in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The pay and benefit is good. Can easily rack up on bonus overtime

      Cons

      Micromanagement and dealing with office politics. High turnover due to work environment.

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    6. 3.0
      Former Employee, more than 1 year

      Mixed experience

      Oct 4, 2021 - Customer Experience Specialist in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      5 stars for the company overall Good international environment where you have interdepartmental colleagues from all over the world Pre covid there was monthly pantry mini parties to celebrate birthdays every month, with buffet and emcee and fun. Singapore office located in CBD very convenient with lots of f&b options Two very nice pantries! Office very well renovated Fair remuneration MNC efficiency e.g smooth onboarding and staff administration

      Cons

      1 star experience only at the Singapore customer service department. Kindergarten style of management. If you need to go toilet when it's not your fixed break timing, please inform the class monitor or teacher. Micromanagement If you need to go to toilet beyond an arbitrary "reasonable timing", be prepared to be questioned. Office politics. To be fair this happens everywhere, but I was very surprised it happens in a call center because other call centers are well known to be free of politics at agent level at least. Was pretty glaring too. Like I said it happens everywhere, even in schools, just like in school, where you have teacher's pet and the rest. Extreme high turnover rate gives clues about the environment. Vast majority of agents do not stay beyond 2 to 3 years, those who can stay 1 year and longer are considered seniors. Most leave in a matter of weeks or months, you see people come and go all the time. People leave due to high work stress (not easy to meet the kpi and multitasking, work processes are also tedious and everchanging) and on top of that still need to deal with people issues aka office politics. In other call centers you see people staying for decades. Not much leeway for keen new agents who are late bloomers or need more time to cope with the steep learning curve, as it's very stats oriented. Management critical of agents but don't apply the same level of standards to themselves. Give just 1 example, it is only fair to be punctual yourself before you criticise others for lateness. Rules not equally applied, most glaring example is with regards to usage of handphone at workstation.

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    7. 4.0
      Former Employee

      OK

      Sep 27, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      OK, not bad after all

      Cons

      company is affected by covid-19 pandemic

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    8. 5.0
      Current Employee

      Multicultural

      Aug 28, 2021 - Senior Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Multicultural company - Most high level managements are very smarts

      Cons

      - for tech talents, still far from FAANG level.

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    9. 5.0
      Current Employee

      Great work environment

      Aug 3, 2021 - Senior Software Engineer in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      well planned sprints for work and goals

      Cons

      Steep learning curve for joiners who are not experienced with teck stacks

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    10. 5.0
      Current Employee

      Best company to work with

      Jun 7, 2021 - Executive in Singapore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible Hours, good work life balance.

      Cons

      No cons to comment at all

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    Viewing 1 - 10 of 1,186 Reviews

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