A VERY HONEST AND IN DEPTH REVIEW
Pros
Fairly consistent work schedule. You can expect an 8-5 Monday/Friday schedule in the majority of the locations (Homewood sales and delivery drivers have a slightly different schedule). Paid holidays and holidays off, benefits for health, dental, vision, and 401k/Roth IRA. The owner goes out of his way to reward employees with meals for holidays, fun activities, and contests like pumpkin decorating for Halloween and Secret Santa during Christmas. Most managers are welcome to offer advice and assistance with customer concerns, PTO requests, and personal issues. Areas with a turnover rate exceeding others have a high turnover rate regardless of the company. For the most part, other coworkers and I have made our role into a career with a vision of growth and long-term fulfillment. A good portion of the company has been here for 10 years or more. There is an opportunity for any employee to climb the ladder from an entry-level position to another they may enjoy as well. Employees are all very friendly and add value to an already pleasant workplace. Sales coworkers are "appliance nerds" and available for questions and chats about the appliance specs, features, and new products.
Cons
Other locations (not the Homewood showroom) could benefit from more of the owner's overview. They seem to be much more relaxed with less attention to operating a luxury business. They have open holes where appliances could be, a delayed response time to urgent matters like installation coordination and service submissions, and titled managers who also operate as a sales representative making their time less available to employees who rely on them for guidance and feedback. Break areas are semi-bare and could benefit from an upgrade. With a relaxing area, fewer employees would enjoy their lunch/break time away from their desks.