AlphaGraphics reviews about "training"

Rude customers and poor training

Where do I even begin? The owner, Sam Hess has severe anger issues and often cusses out, shames, at snaps at the employees. He never owns up to his mistakes (which were plentiful) and never misses a chance to bring up anyone else mistakes (no matter how small the mistake may be). He and his wife/co-owner, Leslie would constantly fault the staff for "not following the procedure" when anything went wrong, but Sam constantly struggled to follow some of the most rudimentary and simple processes in place. They also managed to make themselves the victim in nearly every situation. Some how it would be my fault that they never responded to a client's email from a week prior. Sam also threatens to fire employees in front of other employees. Once, an employee (who didn't have a record of being late to work) was late due to weather conditions. During the morning meeting Sam told everyone that he has fired employees in the past for being late and not informing him prior as to why. This was clearly in reference to the employee who was late that day, and at the time was their longest standing employee. Not to mention that the employee DID in fact text Sam and Leslie saying they would be late that day. Leslie texted them back telling them to not even bother coming in. Sam has also fired employees in front of other staff members before. They have terrible turnover rate for employees. Within the past year, 4 employees have been hired and quit and 2 have been fired. When I started, the longest standing employee had worked there not even a year. I can say with certainty that the abysmal ownership is the primary reason for employees' resignation. Sam and Leslie have unreachable expectations. They provided no training to the staff and expect them to know how to do everything (even things they can't do themselves). Sam doesn't even know how some of the most basic features in Print Speak work. He often wrote job tickets incorrectly, leading to confusion among the staff. On more than one occasion, we were told that it was OUR fault for not knowing that Sam or Leslie wrote up the ticket wrong, which resulted in the wrong thing being printed. They also take on last minute rush orders that are unachievable in the time given due to the amount needed, or bindery and finishing needed, and would expect them to get done without a hitch. They couldn't fathom how a single thing could go wrong, so when it did we all were chewed out. This work environment is toxic. I witness many tears from coworkers at work. I dreaded work everyday because no matter how well I the team worked, we got shamed and berated. They treat the employees with NO respect.

The owner/mgr is very unprofessional with how she communicates, by berating employees infront of other employees, instead of in confidential setting. Very unorganized in how things are run. Lack of training and overall just horrible experience.

Pay is low, No annual raises, No proper training, lousy insurance, No 401K and sometimes a bit dangerous when doing installs.

Individual franchise ownership. No two locations operate in a consistent fashion.

Not much opportunity for career growth.

Not a lot of opportunity for advancement.

Old equipment Poor management Very much if your face fits environment Poor training Not a good place if your female

Very little training at start, co-workers don't go above and beyond, unorganized, unrealistic completion dates, benefit package is subpar, will be asked to work overtime and out of town , owner can have anger issues