Does AnswerFirst pay their employees well?

According to anonymously submitted Glassdoor reviews, AnswerFirst employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at AnswerFirst. This rating has been stable over the past 12 months.

How satisfied are employees working at AnswerFirst?

89% of AnswerFirst employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AnswerFirst 4.5 out of 5 for work life balance, 4.5 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at AnswerFirst?

Customer Service Representative (39) , Customer Service Professional (22) , CSP (14) , CSP - Client Service Professional (11) , Customer Service Professional (CSP) (9) , Dispatcher (6) , Customer Service Representative (CSR) (5) , Training and Development Specialist (3) , Answering Service Operator (2) , Csp Professional (2) , Customer Service Specialist (2) , Operator (2) , Shift Leader (2) , Tier II (2) , Tier II Technical Support (2)

What are the pros of working at AnswerFirst according to real employee reviews?

"Work from home, available hours, flexible hours" ((in 20 reviews)); "Management always willing to help and easy to reach." ((in 18 reviews)); "This company provides the best training I have ever experienced at any job." ((in 11 reviews)); "Great Pay! Flexible!" ((in 9 reviews)); "Good benefits, flexible scheduling, awesome positive environment and team" ((in 9 reviews))

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AnswerFirst

AnswerFirst Reviews

4.5

89% would recommend to a friend

(198 total reviews)

Matt Herron

90% approve of CEO

87% positive business outlook

Ratings by category

4.7

Diversity and inclusion

4.5

Culture and values

4.5

Work/Life balance

4.3

Senior management

4.3

Career opportunities

4.1

Compensation and benefits

AnswerFirst has an employee rating of 4.5 out of 5 stars, based on 198 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The AnswerFirst employee rating is 26% above average for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

198 reviews

4.0

2 Jun 2026

Flexible schedule but pay structure needs improvement

Csp/receptionist

Recommend

CEO approval

Business outlook

Pros

I love the Schedule flexibility

Cons

Wish it were weekly and hourly Pay

5.0

15 Apr 2026

Great company and people! Very work-life balanced, but hectic call volume

Cps specialist

Recommend

CEO approval

Business outlook

Pros

Great company, great people to work with. Flexible schedule, and great management.

Cons

Call volume can be hectic and the script can be rigid at times. Also, pay can be better.

5.0

24 Feb 2026

Truly a Great Place to Work!

Customer service representative

Recommend

CEO approval

Business outlook

Pros

-Work Life Balance -Work-from-home -Wonderful Training -Truly a team-work environment -Great Management -Advancement Opportunities -Great Employee Compensation -PTO -Benefits

Cons

-Must provide your own equipment

AnswerFirst Response

3mo

Thank you for taking the time to share your feedback with us! We are happy to hear that your experience at AnswerFirst was positive and that you value our training, work environment, benefits and compensation as well as our advancement opportunities. It's great to know that our efforts to create an inclusive, well-balanced and remote-friendly environment have made a difference. We appreciate your contributions during your time with us and wish you continued success in your future endeavors.

Viewing 1 - 3 of 198 Reviews

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