AppDirect Reviews

3.6

60% would recommend to a friend

(392 total reviews)
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Nicolas Desmarais

77% approve of CEO

64% positive business outlook

AppDirect has an employee rating of 3.6 out of 5 stars, based on 392 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AppDirect employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

392 reviews
2.0
21 Jul 2015

3 years I won't get back..

Recommend
CEO approval
Business outlook

Pros

Novel concept and leaders in the market, so the company is doing well. Their SF office is amazing, and they dropped a ton of cash to make it impressive. The views are great, free healthy snacks and drinks and free Friday lunches. You get new modern equipment and you'll have all the tools you need to do your job. If you're just out of college or this is your second job, you'll learn a lot and it'll be a good place to earn your stripes. Overall ill value the friends I made there and the new tech I learned. And I think Co-CEO Daniel Saks could develop into a great leader.

Cons

I joined because the VP of Ops, who I worked for, was an amazing leader. I should have seen the red flags when they cut him lose for no reason. I was then moved under the CTO. In 2 years under him, he refused to ever give me a 1 on 1 or a performance review (which are mandatory). Even after sitting down with him the HR to try and resolve those problems, he still refused. Then the Dir of HR quit. Meanwhile I wasn't allow to attend any training, allowed to go to any conventions, renew any of my certs or even have a budget. And this is on top of my doing my job and being on call 24/7 for almost 3 years. Part if the culture is "no ego", but it's really more a "do as I say, not as I do". I gave my employees reviews and even dealt with hiring and firing a few, but my boss couldn't be bothered to do the same. I also felt that I, and other older employees, were treated differently. Several people and I raised this issue with HR, and they told us to stop talking about it. Seriously. Overall the company doesn't just value experience or mentors, they want rock stars and bro's. You'll probably see this as a theme in the other reviews. There is also serious brain drain going on, as the more experienced people bail within a year or two. The kids and Millennials stay - yes it's that kind of company. So if you're career minded, keep moving. If you're just starting out, give it a try. PS. The company "pays" employees to leave gold reviews. Want a free breakfast? Leave a good review. Take from that what you will.

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AppDirect Response
10y
We greatly appreciate your dedication to AppDirect and perseverance as we mature into the organization that we want to be in the future. Your feedback is not taken lightly and hits on a number of items that we've highlighted as areas for improvement, and we are making significant headway with the help of our new people operations manager. If you would like to open up dialogue and share more of your feedback directly with the team, please don't hesitate to reach out.
3.0
25 Feb 2017

Non-white males, beware

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Office and location, benefits, some talented and kind people, interesting problems, millions in investment by well-known investors (Peter Thiel and JP Morgan Chase)

Cons

If you think Uber is bad... AppDirect has all the same problems and worse, because they don't yet have the profits or reach to justify it. They've hemorrhaged entire teams of talented people over the past few years, to say nothing of all the minorities and women they've mistreated and driven away. Nepotism begets nepotism. Leadership has made no effort to change. There is no soul-searching, empathy, or critical judgment when you've had everything handed to you your whole life. They've squandered talent — everyone who doesn't look or act like the leadership eventually leaves. If you have no ambition or independent thought, then this is the company for you. In terms of strategy, they've spread themselves thin with a lack of product focus and a string of vanity acquisitions. Eventually the multi-year contracts procured with inflated promises will run out so it's only a matter of time before the lack of results speaks for itself.

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AppDirect Response
8y
Thank you for your feedback and I apologize for the delayed response. We want people to look back at their time here as one of the best they’ve had in their career, so I’m sorry to hear that wasn’t your experience. Our priority is ensuring a fair and open workplace for everyone and retaining great talent by doing that. As you mentioned, we’ve experienced rapid growth in recent years and with that comes some growing pains. To account for that we are building out a solid management layer to scale for the growth and address any areas where we can improve. Thank you again for sharing your concerns and wish you all the success in the future.
2.0
16 Feb 2016

The sound a unicorn makes when it implodes

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Values, at least as they're recommended, are well ensconced inside the organization, especially with the rank and file. Gym benefit is pretty good. The company has a lot of positive energy, even if nobody really knows where the company is going.

Cons

Vision is cheap and meaningless if you don't know how to execute. It's sad, but true. The founders (and co-ceo's) beguile employees with the same core values that are said to each employee. However, nepotism, disenfranchisement, and decisions being made on anecdotal evidence run rampant inside the organization. The founders routinely share the vision of the company being the same as they had originally in the apartment, which I'm sure is great for a Lifetime movie plotline, but has literally nothing to do with the current state of affairs in the market. Customers are routinely misled, especially as part of the sales process, on targets they could hit with the software and the amount of money they could make. If you're unfortunate enough to be on the engineering side of the house, the technical leadership there has not only experienced turnover (primarily due to the founder misunderstanding what it takes to truly run a product and engineering organization) but lack of investment in internal services in tooling is pretty embedded. Realistically, they've raised a lot of money. So - your options are, go here, wait until the ride starts getting choppy because burn is too high and there's no revenue growth, or ignore it altogether. You know that scene in Silicon Valley where the founder realizes that he could have "negotiated for less" and that could have saved his company? Yeah. That moment was years ago, and management decided "Well, whatever. Let's just double down on the fundraising" Fun.

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AppDirect Response
10y
Thank you for your note and feedback - it is taken seriously and helps us drive improvements moving forward. We know we are not perfect at AppDirect and still navigating the growing pains of a tech startup in Silicon Valley, similar to other companies of our size and growth history. If you have more to share and are interested in having a direct conversation to provide additional feedback, please don't hesitate to reach out to our People Operations team.
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Glassdoor has 442 AppDirect reviews submitted anonymously by AppDirect employees. Read employee reviews and ratings on Glassdoor to decide if AppDirect is right for you.