Calm environment with supportive staff, but busy hours can overwhelm
Pros
Working at this tea shop was a decent experience overall. The environment was usually calm, and the atmosphere made the workdays feel less stressful compared to other customer service jobs. Most customers came in with a positive attitude, which helped make interactions smoother and more enjoyable. The staff worked well together for the most part, and there were opportunities to learn more about teas, drinks, and customer service skills.
Cons
Management had its good and challenging moments, but overall the job was manageable and gave a solid work experience. Busy hours could get overwhelming at times, especially when short-staffed, but the team usually tried to support each other and keep things moving. The shop itself stayed clean and organized, and the aesthetic made it a pleasant place to work in daily.
