No 401K match
This review pertains to the CS organization. I don't know what goes on under the hood in other parts of the organization.
Armis tends to hire from the outside instead of from its own bench. There are qualified individuals yet seemingly they are passed-by when it comes to promotions. A few mid-level people departed due to this. If you challenge mngmt on this they will of course point to the few people that got promo's but they could do way better in this area.
In general mngmt gets quite defensive when challenged by someone or even if something is brought. It's like they know best to the exclusion of everyone beneath them.
CSMs often have too many accounts (12+) b/c the software is very high touch at this time. RnD is looking to improve this but for the next year this won't change. You will be working non-stop, on average 50+ hours to keep-up with all the tasks CSMs need to do. Armis takes a very heavy hand in defining high overhead tasks that greatly take away from having time with customers. The constant QBR's for 12+ accounts is extremely burdensome even if they are mostly templated (still need to gather lots of data points). TAMs assist CSMs with customer meetings but the bulk of the everyday stuff falls onto CSMs.
Probably the worst part about this role at Armis is what happens when accounts go red. When this happens, front-line and middle management go absolutely haywire. One red account will take you 15 – 20 hours alone with all the overhead mngmt places on trying to save the account. You will still need to tend to all the other accounts. You will be working 60+ hrs when even one account goes red. If you have two red accounts then you are in for some serious misery. Front-line mngmt essentially takes the process over and stops trusting your judgement. They will look at you as the reason this account is red. They become unprofessional, that's how bad it gets. They will likely blame you for this account though you had nothing to do with it. They will then start micro-managing you and going back in history and blaming you for earlier things that happened. I've rarely seen a less disciplined managerial approach to running a CS/TAM group.
Compounding the above is the fact that the product very often misidentifies devices and often creates duplicate devices from various integrations. Customers are confused by this and sometimes get upset. RnD is working to fix this but it remains a huge issue. Pre-sales hides this during the PoC stage but after the sale it becomes evident. The point here is that lots of product issues in a fast moving and immature company come up and the CSMs are overwhelmed with trying to hold it all together while at the same time trying to fend off management who panic (like I've never seen before) when an account has challenges. CSM's are extremely nervous designating an account as red b/c they know they will suffer the consequences. If they don't make an account red then they will get extreme negativity if the account goes red. All this makes for a lot of anxiety in the CS ranks.
The other part I found miserable is CSMs/TAMS are discouraged from talking freely and using their own discretion. A number of employee's were disciplined for using their discretion in how they handle their book of accounts. This is a huge culture issue and a primary reason I'd stay away from Armis.
If you take this job know that you will work many, many hours and will likely be hounded by product deficiencies that turn into blame sessions on what the CSM could have done to turn the account around. With many accounts it's close to guaranteed that one of your accounts will run into trouble and when it does you will likely wish you were working in a more collaborative, professional, less stressed environment. This job quite frankly could very well effect your overall mental well being. It's not worth it in this tight labor market.
I sincerely hope this long-winded review helps someone avoid a mistake they otherwise would trip over and hurt their mental health.
