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      Assembly Legal

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      Assembly Legal Reviews

      4.1

      76% would recommend to a friend

      (36 total reviews)

      Daniel Farrar

      82% approve of CEO

      75% positive business outlook

      Ratings by category

      4.5

      Work/Life balance

      4.3

      Culture and values

      4.3

      Diversity and inclusion

      4.2

      Senior management

      4.2

      Career opportunities

      3.8

      Compensation and benefits

      Assembly Legal has an employee rating of 4.1 out of 5 stars, based on 36 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Assembly Legal employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      36 reviews
      2.0
      23 Jun 2022

      An embarrassment

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      You might get to go to Miami in the winter. Perhaps even to a brew pub where execs like to hold business meetings. If you're like several people, you can get a promotion to a fancier title just because everyone around you resigns.

      Cons

      Poor leadership with micromanagement at even the highest levels of the company. Extreme egos that get in the way of sound business decisions. Embarrassingly top-heavy org with an awkward ratio of "executives" to non-execs. Zero diversity at the exec level which creates a good ol' boys club. You only get a little PTO and when you quit, you lose 100% of it. No 401k matching. Benefits and comp are not competitive with software companies. A lot of the customers are angry and yell about the products, which can be toxic for those in customer-facing roles. Lack of progress with product and brand has made it easy for competitors to thrive. There weren't any Covid protocols that I ever saw. People would travel during the pandemic without vaccination or mask or testing requirements. There was a company oath that basically said everyone is a salesperson (fine) but to promise to stand atop the daily leader board of Sales with red-meat eating Doberman-like veracity (what?). I've noticed several people who skipped Assembly completely as an employer on their LinkedIn history.

      avatar
      Assembly Legal Response
      3y
      Thank you for taking the time to write a review on Assembly. I am sorry to hear that your experience wasn't a positive one. We do stand by the changes and upgrades we have made not only to the leadership team but throughout the organization as we have had a steady focus on growth and hiring. Our COVID protocols were straightforward - everyone worked remotely throughout the pandemic, and we still do. Travelling is never mandatory and all federal and local regulations regarding vaccinations, masks and negative testing were followed for those who did travel. Thankfully, the pandemic is behind us now and all of those restrictions have been lifted - however we still do promote a remote work environment to enhance work-life balance and to attract the best talent nationwide. To be successful at Assembly, we all must have an entrepreneurial spirit - it is a standard must-have for most young tech companies, and it's no different for us. That is what is meant by the comment "doberman-like voracity" - it was just a funny metaphor. I do want to thank you for your contributions during your time here and I wish you the very best in whatever the future holds for you.
      1.0
      9 May 2023

      Toxic Workplace & Poor Ethics

      Technical support
      Recommend
      CEO approval
      Business outlook

      Pros

      The Tier 1/2 Team is fantastic. The more senior agents will attempt to help you through hard issues and will always be eager to answer your questions.

      Cons

      The ethics of this company is extremely poor. The workplace conditions are abysmal and are borderline illegal. The management style is beyond micromanagement. They will calculate every single second of your day in 1on1 reviews with ridiculous metrics. Take too much PTO, behind the goal. Take too little PTO, behind the goal. One of the major metrics they calculate is "unscheduled break" time. Since you are effectively in a call center this means you take a bathroom break or need to stand up, etc. They monitor this ruthlessly. It got to the point that if you were over 4 minutes of unscheduled break A DAY you would be behind. That means in the 8-9 hours you are working you are allowed to go to the bathroom for a maximum of 4 minutes before it would be dinged (not counting your hour lunch). This started to get to the point where the goal for the team of 16 people was 60 minutes. If you took a break over 5 minutes you would be required to tell them why. If this persisted they would threaten to take time from your lunch away. When management was made aware of the 15 minute break language in the employee handbook they stated they would "look into it" and never mentioned it again. You will also be required to be on call once you are fully trained for a week every X amount of weeks. This means you are pretty much stuck in your house because if you receive a call, you have to take it. The additional pay for this is a whopping $50 for the entire week. The support team is the garbage can for the entire company. If a department doesn't feel like dealing with a problem it goes to support. This often is due to incompetency of the project management team and sketchy ethics of the sales team. Lastly you are told regularly to lie to clients about the support status of the legacy software. If the tell the clients the truth on the software, management will scold you. The pay is also incredibly poor and the raises are much less than inflation. When approached about pay, management will become very defensive.

      2.0
      29 Sept 2021

      Slow March to Irrelevance

      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      The original CEO is gone and the original COO has been marginalized but not before they ran the company into the ground.

      Cons

      Assembly Legal was the merging of Needles and TrialWorks- the idea of migrating these two legacy customer bases to an updated cloud product had massive potential... and they blew it. Neos (the cloud solution) was nowhere ready to be released but the customer base trusted them which lead to a disaster. It was sold on features that were "coming soon". Nearly two years later and most of these features and functionality still aren't available. "Premium Intake" and "Customer Portal" were marketed and sold back in November 2018 and still are not available. The company and product's reputation has been damaged beyond repair within the legal industry and it's a now just a slow march to irrelevance.

      avatar
      Assembly Legal Response
      3y
      Thank you for taking the time to leave your candid feedback - and I am sorry to hear you didn't have a positive experience here at Assembly. We aren't perfect - but the progress we are making and continue to make is incredible and it's an exciting time to be part of the this organization. We are officially Assembly Software and are working toward changing this everywhere - including on LinkedIn and here on Glassdoor.
      Viewing 1 - 3 of 36 Reviews
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      ReviewsAssembly Legal reviews

      Glassdoor has 37 Assembly Legal reviews submitted anonymously by Assembly Legal employees. Read employee reviews and ratings on Glassdoor to decide if Assembly Legal is right for you.