Avvo Reviews

3.0

43% would recommend to a friend

(213 total reviews)
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Suke Jawanda

43% approve of CEO

36% positive business outlook

Avvo has an employee rating of 3.0 out of 5 stars, based on 213 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Avvo employee rating is 20% below average for employers within the Legal industry (3.8 stars).

Reviews by job title

213 reviews
1.0
8 Apr 2016
Recommend
CEO approval
Business outlook

Pros

The CEO, Mark Britton, is one of the most stand up guys I have ever met. He built this company with the best of intentions to make the legal world less intimidating to the regular consumer. Mark has brought an unprecedented level of transparency to an industry that seemed nearly impossible to penetrate as a consumer researching their necessary steps to find the right representation for their legal needs. Medical, 1.5% 401k match, decent dental plan, vision. Snacks, drinks, kegs, great people but a declining morale and culture.

Cons

Where to start... We were lied to. Our attorney advocates now have a sales quota that works against their overall compensation. We were told that this new department would not be asked to close accounts and that this new department would be giving our sales floor access to more qualified accounts once they were put through the engagement process. The sales floor is now asked to help with attorney engagement and not be paid for it and the attorney advocates are asked to close accounts and not be compensated for it, SURPRISE!!! Transparency with employees is all but completely gone. Someone upstairs is no longer following the fight chant that Mark origianlly promised to his employees. Employees are kept in the dark about changes that are made that directly effect our financial well being. We are told one thing and the complete opposite is implemented without notice. In turn, morale is at an all time low. Everyone is looking for the next Avvo. Regional sales managers are leaving, people who have made six figure incomes are heading towards the doors because we know what is to come. I don't think the new senior leadership gives his employees enough credit in the area of having a functioning brain. Mark has allowed management to put profits over his employees and we al trusted him when he said that Avvo was and will always be different from other fast growth tech companies, we should have known better. We are a pre IPO COMPANY and we now get the big picture. There is also talk of another sales executive heading toward the door, according to outside sources. He has been one of the driving factors of Avvo's success and it wouldn't be a surprise that he doesn't agree with the direction senior leadership is steering the ship. AVVO WAGE AND HOUR LAWSUIT: since this is now public information I will bring it up. Former sales employees are bringing a potential class action suit to Avvo for not paying overtime that they believe we are entitled to. There are mixed emotions about this on the sales floor. Many are for the company but many are upset if the end results show that the company may have purposely labeled us as exempt employees in order to improve their bottom line and in turn secure a more favorable outcome when the company goes public. We will see, all I know is that this is yet another factor in the declining work culture and the declining transparency within the org. Unpaid commissions is also a concern to the company's well being. There is some speculation regarding unpaid commissions and retroactive rules being made on their end in order to hinder the employee's ability to be paid for the work that they have done. Another possible employment law issue could soon arise, we will have to wait to see what the company decides to do in the coming months about this issue.

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Avvo Response
10y
Wow – this one has some flames on it. In fact, it's just hot enough that I’m not sure where to start – and I don’t want to get into a tit-for-tat. So let me offer that it is true we are changing things in Sales, but no more than in any other year or anywhere else in the company. That’s what successful companies do – constantly change and evolve. It is also true that some Sales managers have struggled with recent changes and are no longer with the company. All I can offer is that my door continues to be open for employees (even former ones) to chat about who we are and where we are going. Many Avvoites take advantage of this, and the conversations are always fruitful. When people honestly communicate, this work stuff is seldom hard. Regards, Mark (CEO)
1.0
2 Apr 2018
Recommend
CEO approval
Business outlook

Pros

The people here are some of the best and the vestigial culture remains for now.

Cons

In the span of 2 weeks since Internet Brands acquired Avvo they have: 1) Destroyed the culture and morale of the engineering team 2) Shooed away the leadership who actually made the place 3) Shown no interest in stopping the bleeding, and just today was the last day for one of the most tenured engineers in the company 4) Claimed they didn't need to do anything for diversity since they "have it organically" 5) Outsourced jobs to Asia after firing 10% of the company 6) Sold the above move as "increasing diversity" 7) Have a product roadmap going forward that has nothing to do with Avvo, but is just about integrating into Internet Brands and "cost cutting" In short, they bought Avvo to kill it and squeeze whatever is left of it into their other properties. They've shown zero effort to retain any engineers after the layoffs, and today, one of the longest tenured engineers left to go to another company. I wouldn't mind this as much except that the previous culture at Avvo was amazing. It was about supporting each other, learning, and doing from the bottom.

3.0
31 Mar 2017

meh.. I wish there was a 2.5

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great mission and vision. Strong compensation and benefits package. Your day-to-day coworkers will be pretty great. Excellent office location.

Cons

You can get the best feel for the culture by reading the buzzwordy and defensive replies on most people's posts on here. The mission and vision story they sell you to get you in the door isn't paid off in actual innovation toward that mission and vision. Feels like Avvo is getting watered down from something designed to transform how people get legal help to just a referral service for lawyers -- and oddly, this weird slide away from innovation seems to be coming from marketing, not product or engineering.

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Glassdoor has 220 Avvo reviews submitted anonymously by Avvo employees. Read employee reviews and ratings on Glassdoor to decide if Avvo is right for you.