Communication from management to staff is extremely limited and often only occurs when something has gone wrong. Positive outcomes and team wins are rarely acknowledged or celebrated.
Pay reviews appear to have been largely absent for several years and bonus structures are minimal (typically around 1–2%), meaning many staff are effectively going backwards relative to inflation.
Workloads continue to increase while resources remain stretched. At the same time, there is little discussion around career development or long-term progression.
The internal culture can also feel quite challenging, with internal competition and friction between teams rather than collaboration. Leadership often appears focused upward rather than engaging meaningfully with staff on the ground, which creates a sense that management is somewhat removed from the day-to-day reality of employees.
Overall, the environment can feel discouraging over time due to the lack of recognition, communication, and visible career pathways.
