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      Back Market

      Engaged employer

      Back Market Reviews

      4.2

      87% would recommend to a friend

      (139 total reviews)
      avatar

      Thibaud Hug de Larauze

      88% approve of CEO

      78% positive business outlook

      Ratings by category

      4.4

      Culture and values

      4.4

      Diversity and inclusion

      4.1

      Work/Life balance

      3.9

      Senior management

      3.9

      Career opportunities

      3.4

      Compensation and benefits

      Back Market has an employee rating of 4.2 out of 5 stars, based on 139 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Back Market employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      139 reviews
      1.0
      17 Jul 2022

      Mediocre company

      Backend engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      BM try to change people's mindset and impact laws/regulations so that there is a safe, widely-accessible and real alternative to buying new: tech for good. This is also a branding and marketing position. BM remains a business, not an NGO. In 2021, the company was going through a hyper-growth period thanks to the pandemic and driven mostly by the French market. This brings interesting problems to solve from a tech point of you. However, end of 2021, the sales results were not as expected. There was a significant decline in sales volume YoY, again mostly driven by the French market. Is this the post-pandemic decline that other companies face? The future will tell. Most of the employees are friendly and believe in making the world a better place. They are willing to help each other with a positive attitude.

      Cons

      BM is NOT an international company. It is very much a French company with an international business. Therefore, if you are a non-French speaker and/or work from a location outside of France, you may feel excluded somehow: - perks are not great (sometimes non-existent) outside of France - video calls started off in French before realising non-French speakers were on the call - decisions-making is done onsite in France so if you're abroad/remote you won't really have an impact The company is heavily top-down. As an individual contributor your voice falls on deaf ears and your manager micro-manages you. There's loads of favouritism, folks that should no longer be there but remain because of friendships. BM promotes diversity and inclusion externally. Internally, when looking at management level in the tech division, the gender and ethnicity splits are extremely unequal. The typical tech manager is very much a French speaking white male. Is this due to unconscious bias ? Maybe, ... maybe not. However, at the time, there was no framework in place to assert and address the situation. BM is NOT a tech driven company. Technology is simply a tool to fulfil business goals. There's nothing wrong with that but this may not be the place for you if you want to be proud of your craft. Tools are outdated. No clear vision, especially from the very top (due to a lack of expertise?). The company is chaotic. Being a scale-up cannot be the single justification. There's a lack of frameworks/processes/standards everywhere: - hiring - onboarding - training - career ladder - travel & expenses

      avatar
      Back Market Response
      3y
      Hello, thank you for sharing your honest opinion. Back Market has been growing quickly, but keeping our #onelovingtribe spirit and creating an inclusive workplace is really important to us. As we're growing internationally, we do our best to adapt quickly and include remote workers into our decisions to give them an impactful voice. Furthermore, to provide the fairest results possible, we train our recruiters and hiring managers to work with competency frameworks and behavioral questions. Besides this, we offer trainings, both internally and with external partners, and have revamped our onboarding process to make it more efficient. We also have frameworks in place to ensure promotion is handled fairly and always provide the opportunity for our employees to build their perfect career plan. We do believe we have the right people in the right position, but are sorry to hear that you feel otherwise. We've passed this message along to the team. Once again, thank you for sharing your feedback with us, we will follow through on this.
      2.0
      20 Sept 2022

      Stressful Environment & Unfair Management

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The mission on sustainability, ecology and changing consumers' mentalities. The new office is very nice. Some people are kind and good at what they do.

      Cons

      I am speaking from my own experience here. Back Market was one of the only French company I wanted to work for. I was attracted by their mission and product. At first it seemed to be a highly cooperative and fun environment. I know fast paced as I worked in Start ups and Scale ups before. However, Back Market took messy and hectic to the next level. They sold me impact and autonomy, but in reality, I was being micromanaged by a terrible manager. I felt that decisions makers at BM have a huge ego and do lot listen to what I had to say. I actually could not do my job, I felt completely disempowered. There is absolutely no diversity in BM and no inclusion either. If you do not speak French, you are left out as they all speak French all the time. When you are new, people just ignore you. When I needed arrangements because things were not going well at home, they did not care and worst of all, I felt penalised for it. This whole experience actually affected my mental health. I do not recommend working at Back Market.

      avatar
      Back Market Response
      3y
      Hello, thanks for letting us know about your experience with us. Back Market has been growing quickly, but we focus on keeping our unique and valued human spirit with an inclusive and empathetic base. Sorry it doesn’t feel that way to you. We will definitely take this comment with us, and if you have any more recommendations, feel free to reach out to us.
      5.0
      25 Sept 2020

      Back Market is an adventure

      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      At Back Market, I sometimes wonder whether or not I'm working or genuinely doing things that I enjoy. Since day one at BM, it has been such an accelerated and wonderful adventure. You learn fast, find solutions to problems every minute of every day, and do more things in a NY minute than you would ever expect to do -- all with the tools you need and without compromising your focus and the integrity of your work. You learn nearly everything here: how to create better processes, streamline workflows, extrapolate data to form case studies for potential new features, French slang, French mannerisms, and most importantly, how to have fun. The team is teeming with talent, enthusiasm, initiative, and resourcefulness. To describe the energy of the team: it's a combo of that gritty New York work ethic and that super cool and super laid-back French vibe. Not to mention the absolutely fabulous culture of Back Market (and I never use the word fabulous -- ever). Through Covid, it has been essential for the Back Market family to stay connected without jeopardizing our work-life balances. No one on Earth expected such an unprecedented and unfortunate series of events through last summer, but let me tell you, I didn't sense disruption in the slightest bit in my life or daily routine. The Back Market family was extremely supportive and enabling throughout the crisis, always providing resources, tips, advice, guidance, and encouragement to teammates. The thing about working at Back Market is that it's not a job, it's an experience -- an experience that helps put you in the direction you want to be career-wise. The brand mission, core values, and philosophy are the most progressive I've ever seen in any company, and way more genuine than companies who claim to "make the world a better place" but don't seem to put their money where their mouths are. In a nutshell: Back Market is super cool and I love being here. Refurb Revolution for the win.

      Cons

      none, but it's still impossible for me to say 'squirrel' in French

      avatar
      Back Market Response
      5y
      In a nuthsell: WOW. What a pleasure to read such a good comment. We're very happy that you feel that way and we are proud to have you onboard! PS:" squirrel" is also very difficult to pronounce for French speakers 😊
      Viewing 1 - 3 of 139 Reviews
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      ReviewsBack Market reviews

      Glassdoor has 360 Back Market reviews submitted anonymously by Back Market employees. Read employee reviews and ratings on Glassdoor to decide if Back Market is right for you.