Pros
*Good people: When I was there, there were a lot of quality people on many teams. They were friendly, hard working, and supportive
Cons
* Constant internal evaluations of work: Monthly or quarterly internal evaluations of ones work can be very beneficial. However, we were evaluated weekly across multiple points such as accuracy, time per ticket, customer satisfaction rating, content of reply, ect. So much evaluation creates constant pressure on a team and results in increased stress *Individual contributor tickets completed per day goal far exceeded industry standards and promoted working off the clock *More senior to the team coworkers were let go under vague circumstances leaving the team stressed about their own security *Leadership was unconcerned about the stress the team was under *Leadership had no clear career growth for support team,
