Does Big Bus Tours pay their employees well?

According to anonymously submitted Glassdoor reviews, Big Bus Tours employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Big Bus Tours. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Big Bus Tours?

68% of Big Bus Tours employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Big Bus Tours 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Big Bus Tours?

Tour Guide (29) , Customer Service Representative (20) , Customer Service Representative (CSR) (5) , Bus Driver (4) , Sales (4) , Sales Representative (4) , Administrative Assistant (2) , Customer Sales Representative (2) , Customer Service Agent (2) , Marketing (2) , Operations Manager (2) , Sales Associate (2) , Supervisor (2)

What are the pros of working at Big Bus Tours according to real employee reviews?

"People there are friendly and easy to communicate" ((in 7 reviews)); "The people you work with and the pay is good" ((in 6 reviews)); "Friendly staff" ((in 5 reviews)); "Flexible scheduling, both for freelance and full time contract." ((in 3 reviews)); "like balanced, fair, good manager" ((in 3 reviews))

What are the cons of working at Big Bus Tours according to real employee reviews?

"Long hours during the summer and require one to stand for at all time" ((in 5 reviews)); "Salary far below the minimum vs other companies." ((in 5 reviews)); "The minimum wage, the long hours in the freezing cold (or rain, or intense wind) are just the tip of the iceberg." ((in 5 reviews))

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Big Bus Tours

Big Bus Tours Reviews

3.8

68% would recommend to a friend

(140 total reviews)

Pat Waterman

78% approve of CEO

65% positive business outlook

Ratings by category

4.0

Diversity and inclusion

3.5

Culture and values

3.5

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.3

Career opportunities

Big Bus Tours has an employee rating of 3.8 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Big Bus Tours employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, entertainment and recreation industry (3.9 stars).

Reviews by job title

140 reviews

4.0

27 Nov 2025

Good place to work

Sales supervisor

Recommend

CEO approval

Business outlook

Pros

Great team members, Easy going industry as you deal with tourists. The managers take care about your professional development.

Cons

Big and global brand, but the branch structure is very small. No too much room to get promoted as there aren't many roles to cover. At the same time, you need to take care about problems that is not the nature of your role because no one will be assisting you comparing with corporate environments.

5.0

23 Sept 2025

Great Team and Product

Sales

Recommend

CEO approval

Business outlook

Pros

Great product and team especially locally.

Cons

Nothing too concerning. The place was good.

1.0

28 Aug 2025

Now hiring: chaos, confusion, and stress!

Bus driver

Recommend

CEO approval

Business outlook

Pros

The only “pro” is the Sydney views while driving

Cons

Looking for a career with no training, no written procedures, and zero safety standards? Big Bus Sydney has the role for you! Expect management that prefers gossip over HR. Ideal for those who enjoy intimidation, secrecy, and being blamed for things out of your control. Apply today — if you don’t value your wellbeing.

Viewing 1 - 3 of 140 Reviews

Jobs at Big Bus Tours

LA Customer Service Representative