BlueJeans Network Reviews

BlueJeans had it all at one time. Best product in the market, best sales team, great culture, worthy and competent management. Unfortunately a decision was made to ignore the competition and let the product stagnate for a period of about 18 months. Meanwhile accounts were lost and service interruptions became more common while the competition continued to innovate and expand rapidly. About this time a new team of executive leadership was brought in from another industry, instead of addressing the key issues around platform, pricing and service the new CRO insisted the sales team just wasn't good enough, shouting and bullying ensued and the mass exodus of top performers began. The culture turned toxic and work-life balance was discarded with any sense that it would ever be fun to work here again. Really a shame...

When I first started, BlueJeans was the first in market and had amazing growth. From here they just stopped innovating and let Zoom take over, as they made bad decision after bad decision. Cut to 2016, they’ve been burning through executives to try and kick start their growth again, as well as desperately trying to take market share from Zoom. The recent executive team they’ve hired are all pals from previous lives that join a pre-IPO company, drive as much short term growth as possible so they can sell the business and cash in. But it’s not working. This sinking ship can’t be sold. The C suite are blasting the managers who are blasting the reps. There’s a breaking point here and it shows with extremely high employee turnover. One of the most horrible things is the complete disregard for employee satisfaction. I’ve seen the worst public humiliation in my whole career during QBR meetings. The CRO forces managers to force reps to commit fake pipeline so when they miss their inflated number, he has justification to fire them. He looks like a hero to the board and he has a scape goat (YOU) to blame for his failings. Ironically the sales culture is apparently all about “accountability” but managers and c suite are immune. Micromanaging is extreme in all levels of the business, with a company-wide “activity sheet” being sent out weekly to name and shame reps who do less than 50 calls a day. The icing on the cake is that every day, top ARR BlueJeans accounts are being stolen by Zoom. To make it worse, their marketing strategy is to “ride the coat tails of Zoom” and the BlueJeans product is about 3x as expensive with less features and quality. So you have all this internal anarchy to deal with while the competitor and your ex customers laugh at the rate you’re losing business. And it’s all your fault because it’s all about “accountability”; for you, anyway. For the managers and C suite their accountability goes as far as hiring you as a subordinate. Hint hint, you can be unhired very quickly. So do yourself a favour and find a better role at a company that cares.