Pros
Pay is decent but very stagnant. Have to shoot way above what should be required to move anywhere in the company. Decent for folk early in their career but has become quite a churn and burn with very few people sticking around for longer than 2-3 years. The people and direct management are currently good. There used to be many more but benefits have dwindled down over the years and most that would keep people around for a longer period of time are completely gone following a merger.
Cons
Below average benefits. Promotions come from fear of people leaving and not when you deserve it. NOC is fully in person despite the rest of the company having a flexible 2 day home 3 day in office hybrid schedule whilst the ongoing reason is collaboration despite us being split between 4 offices in different states so 99% of work is done over teams anyways. Executive team starting at SVP and up unable or unwilling to make any moves to benefit the department or just are oblivious and aren't listening. This circles into getting your voice heard borders impossible. The NOC is constantly treated as a lower level department despite being the beating heart of the entire product the company sells. Critical tools to make the job easier and faster to get support tickets resolved continue to be put on the sidelines or removed from our hands while our plate size grows and grows and grows. We are currently supporting two diverse networks with minimal training and consistent enough exposure to fully understand the other side.
