Poor Execution/Internal Politics/Tactical Failures
Pros
Boingo does a good job at positioning itself as a "great place to work" though this is more facade than fact. The compensation is competitive and the benefits and perks are very good.
Cons
There are so many internal politics that are influencing tactical decisions as opposed to critical thinking and thoughtful analysis. An example: the company has fallen in love with the idea of being "agile" as opposed to critically analyzing what projects could excel in a more agile framework. This is a great methodology for engineering but not necessarily construction based builds. Boingo claims to be transparent but they have executed internal reorganizations absent of communication. There is no prioritization across the enterprise as it pertains to revenue driving and internal system enhancement projects which is a core competency. There are people who clearly do not demonstrate the Boingo "SPIRIT" values who have thrived in this company and have been promoted. These are people that have explicitly been detrimental to moral and are just extremely unpleasant to work with. There are a lot of bright people that are employed at Boingo but those who have the most influence and loudest voices are those who have an understanding of the political landscape and focus their efforts on furthering these political/selfish agendas as opposed to what is right for the business.