Boingo Reviews

4.0

74% would recommend to a friend

(223 total reviews)
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Mike Finley

78% approve of CEO

64% positive business outlook

Boingo has an employee rating of 4.0 out of 5 stars, based on 223 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Boingo employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

223 reviews
2.0
12 Dec 2019
Recommend
CEO approval
Business outlook

Pros

Boingo does a good job at positioning itself as a "great place to work" though this is more facade than fact. The compensation is competitive and the benefits and perks are very good.

Cons

There are so many internal politics that are influencing tactical decisions as opposed to critical thinking and thoughtful analysis. An example: the company has fallen in love with the idea of being "agile" as opposed to critically analyzing what projects could excel in a more agile framework. This is a great methodology for engineering but not necessarily construction based builds. Boingo claims to be transparent but they have executed internal reorganizations absent of communication. There is no prioritization across the enterprise as it pertains to revenue driving and internal system enhancement projects which is a core competency. There are people who clearly do not demonstrate the Boingo "SPIRIT" values who have thrived in this company and have been promoted. These are people that have explicitly been detrimental to moral and are just extremely unpleasant to work with. There are a lot of bright people that are employed at Boingo but those who have the most influence and loudest voices are those who have an understanding of the political landscape and focus their efforts on furthering these political/selfish agendas as opposed to what is right for the business.

1.0
2 Mar 2020

The Worst HR!!

Recommend
CEO approval
Business outlook

Pros

Being part of the worst layoff process I realized, I'm glad I won't have to work with Boingo's HR team ever again.

Cons

worked for 3 years and 50 weeks...2 weeks/10 work days short of an "actual" year according to Boingo. When I was let go along with 80 other teammates, Boingo offered two weeks severance for each year worked for the company. BUT...because I worked for 50 weeks my last year, 2 weeks/10 days technically short of a year, I didn't get my severance for my last year. I was not offered a prorated, or a partial payment for that 50 weeks that I killed myself working for Boingo. I got $0 for 50 weeks of work in my 4th year. I was only paid severance for 3 years of work. They laid us off the week before Christmas holidays, squeezed everything out of us before the layoffs, and didn't care about the work we did if it didn't technically measure up to a year. What a terrible HR department. They could have provided a prorated severance for my 4th year. This is just one the examples of how awful the decisions that the Boingo HR department makes every single day. Boingo HR upset every person who got laid off, and while layoffs are always hard, they don't have to be brutal. Boingo HR mis handled the layoffs; It was a masterclass in unprofessionalism in HR. Boingo HR is just bad. Full stop. It's well known inside and outside of the company that the HR at Boingo is terrible.

1.0
16 Oct 2018
Recommend
CEO approval
Business outlook

Pros

The wireless space is interesting

Cons

I come to work to contribute and feel good about the work I achieve at the end of each day. Unfortunately, HR focuses on silly games and wreath making and trivia contests and Halloween more than management does on the business. They call this "culture." True story, and read this before you accept your a job at Boingo, for Black History Month, HR did the exact same "event"they did for Super Bowl--a TRIVIA CONTEST! It was the most demeaning thing I, as an African American, have ever experienced in a company. That is why I left. Management does not want to hear it but this place has a major diversity problem. Can you imagine every hour getting a Black History Month Trivia Contest Email from the HR department, and on the second to last day of Black History Month! HR and management are tone deaf about how they treat minorities. A lot of people were mortified at this HR program...that you would treat the importance of Black History Month like you do a Halloween or Oscars or Grammy's event. But you can't complain to HR, they are the people who think it is appropriate. Tone deaf, I repeat, about the way they handle minorities.

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Boingo Response
7y
We typically don't respond to feedback on Glassdoor because we believe open and transparent communication is critical. In fact, it's one of Boingo's core values. But in this case, we feel it is important to share one of the ways that employees play a role in Boingo’s culture. Simply put, we encourage folks to get behind ideas they are passionate about. When a Boingoite raises their hand to host an initiative or cause that's important to them, as was the case for Black History month, we help put their idea into motion. So far this year, Boingo employees have sponsored initiatives for LGBTQ+ Pride, Dress For Success, Ride Your Bike To Work Week, Plant-Based Diet awareness, Mindfulness Meditation, and more. In all cases, our intent is to support the employee's idea, not be disrespectful. Thanks for the candid feedback.
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