3y
Thank you for taking the time to review us.
Though we question if this review was meant for us due to the number of falsities within your statement, in no way, shape or form does your review represent us as a company, our team, our CEO, management, or our culture. We take pride in the amazing culture we have within our organization and all of the amazing people that work here that bring our culture and company to life.
Within your review, you mention “Forced large workloads and no ability to refuse clients” We disagree with this; we have monthly check-ins with our team, maintain a 40-45 hour work week and actively discuss workload with our team. We hire in advance of new business to ensure we have the appropriate amount of team to support business growth. We know as we grow, our team needs to expand. And we’ve just come out of summer Fridays, where the team wrapped up their days around 1 PM their local time! Even during the peak of tax season, our team does not exceed a 50-hour work week. And our management reviews times sheets often to ensure this. You identified you worked for the company for over 2 years; your statement is completely untruthful.
You mentioned a “lack of guidance”. In response, I would remind you of the monthly town hall meetings where department leaders share updates from all areas of the business, and we provide strategic updates of where we are heading as an organization. We also have many forms that our team can voice their concerns with anonymous feedback forms that are read by management, and we have internal HR as a resource too.
You mentioned “Constantly changing confusing processes” - We’re growing fast. We’ve doubled our team in the past year. We know the processes a 20-person company follows vs. a 70-person company are different and that you will need to evolve and adapt as you scale. Our team ALWAYS has the ability to provide feedback and provide input on our process publicly and privately. When we decide to change a process, we discuss the changes with our team before making them because it's generally our team who comes up with the ideas, to begin with.
Unequal pay and treatment for minorities and women - We’d have to disagree here as well. Bookkeeper360 is a company that knows we are stronger with a diverse and inclusive culture at its core. I invite you to visit Bookkeeper360’s meet the team page to see our amazing team www.bookkeeper360.com/team
Bullying and sexist language are often used- ABSOLUTELY NOT. We have a ZERO tolerance policy for this. If you worked at Bookkeeper360 and experienced anything remotely close to this, there are multiple avenues to communicate your concerns with HR or even anonymously.
Out of touch CEO- This is Nick, the CEO responding to this review. I think you can tell by the depth of my response how in touch I am with the organization and how I am making it the absolute best place for our team to build their careers.
In summary, We understand it is tough to be successful in a fast-paced, rapid-growth environment, and we recognize this environment is not for everyone. We do all we can to ensure all team members are successful and set up for success. We are proud of who we are, the direction we are heading, all of our staff members, and the work we provide for our clients.
If you have further feedback to share, we’d love an email; please contact me directly at npasquarosa@bookkeeper360.com.
