Bookmasters Reviews

2.6

48% would recommend to a friend

(16 total reviews)

Ken Fultz

42% approve of CEO

30% positive business outlook

Bookmasters has an employee rating of 2.6 out of 5 stars, based on 16 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Bookmasters employee rating is 25% below average for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

16 reviews
1.0
5 Dec 2013

Better Opportunities Exist

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exposed to a variety of clients and tasks. Able to hone skills that are pertinent to the job being performed.

Cons

Positions are cut due to "budget cuts" or for very vague reasons, and then the exact positions are open for new applicants 6 months later. It seemed like issues with employees were not being addressed, and that the reasons for people being let go could have been dealt with had the management actually communicated with the employee. Communication wasn't really existent between my supervisor and myself. In all my time there, I never once received a performance review and I honestly had no idea if what I was doing was correct or not. There was no opportunity for advancement or raises. When I started, current employees told me not to expect either a raise or a promotion. It was a stepping stone job on to bigger and better things, but this is not a company where a career could be made.

3.0
9 Jul 2024
Recommend
CEO approval
Business outlook

Pros

The actual work wasn't rocket science. They offered bonuses for those who processed the most orders with the least errors.

Cons

No repercussion for staff that sat around all shift with extremely low processing & call volume. (Meaning it was okay to only complete 10/20 orders in a day when the average was 200+.) They reserved certain accounts for only specific operators to process which gave them higher volume and kept them in monthly bonus, so if you weren't in the clique you couldn't earn bonuses. Once orders were processed you sat around bored waiting on new ones to come in, if 5 arrived and 7 ppl were waiting the highest in the clique was given first choice for the best pointed ones to earn bonus. It was easy to get passed over for opportunities as the work was never distributed evenly or fairly, nor were the expectations on performance. During calls, there were specific companies we were not allowed to be honest for regarding the wereabouts of out of stock product. We had to tell clients it was "coming soon" when in reality there was no date. On some products the customers had been waiting over 2 years and we were instructed to direct them away from refund options when they asked. Lastly, there were zero measures taken to ensure customer credit identity was secure. I had hundreds of full credit card numbers with addresses & phone numbers across my desk every day. They were never blanked out after processing for storage either. Records dating multiple years back in boxes on flow racks full of credit card numbers with the adjoining personal address and phone numbers just sitting around for anyones gawking eyes to get into. It was already in the computer system, it didn't really need to be saved visibly on paper eternally too.

3.0
22 Jan 2023

Learned alot there.

Recommend
CEO approval
Business outlook

Pros

Vacation and Holidays were good.

Cons

No advancement if you work hard.

Viewing 1 - 3 of 16 Reviews

Glassdoor has 18 Bookmasters reviews submitted anonymously by Bookmasters employees. Read employee reviews and ratings on Glassdoor to decide if Bookmasters is right for you.