Does BrightHouse pay their employees well?

According to anonymously submitted Glassdoor reviews, BrightHouse employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at BrightHouse. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at BrightHouse?

46% of BrightHouse employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BrightHouse 3.1 out of 5 for work life balance, 3.0 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at BrightHouse?

Store Manager (21) , Deputy Manager (12) , Manager (9) , Sales (9) , Sales Advisor (8) , Sales Associate (8) , Customer Account Advisor (6) , Sales Assistant (4) , Case Handler (3) , Regional Manager (3) , Sales Representative (3) , Senior Sales Advisor (3) , Account Advisor (2) , Administrative Assistant (2) , CSA - Customer Service Associate (2)

What are the pros of working at BrightHouse according to real employee reviews?

"Great people and benifits." ((in 24 reviews)); "Great colleagues" ((in 10 reviews)); "Great team to work with always a pleasure" ((in 8 reviews)); "working as a team encouraged, good salary" ((in 8 reviews)); "My Manager, and all Senior Managers are very approachable." ((in 5 reviews))

What are the cons of working at BrightHouse according to real employee reviews?

"Long hours which you are expected to work but not paid for over contracted 39hrs." ((in 11 reviews)); "Upper management also useless when manager not available, the higher manager should be your next point of contact but complains if you ever do need to contact him for support." ((in 6 reviews)); "Bad pay." ((in 4 reviews)); "2) Benefits, the benefits aren't great and could do with improvement, but I know this is something being worked on currently so fingers crossed." ((in 4 reviews)); "until they make the wage actually competitive rather than keep saying it is which it really isn’t." ((in 4 reviews))

BrightHouse Reviews

3.3

46% would recommend to a friend

(246 total reviews)

Hamish Paton

60% approve of CEO

29% positive business outlook

Ratings by category

3.4

Diversity and inclusion

3.1

Work/Life balance

3.0

Culture and values

3.0

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

BrightHouse has an employee rating of 3.3 out of 5 stars, based on 246 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BrightHouse employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

246 reviews

2.0

4 Nov 2017

£14.8m what a real joke this company is. If your a clown you'll fit right in

Finance

Recommend

CEO approval

Business outlook

Pros

- A couple of nice people from a company of this size - Challenging work gets you motivated to achieve

Cons

- I had a lucky escape for this black hole, don't bother applying trust me (or take a chance and hear me say I told you so) - if you read the other reviews you'll see staff were forced to write positive reviews by HR - Have you seen the press articles recently. This company rips people off and are now being forced to pay £14.8 million to customers by the FCA - There are certain people in HQ management that think they rule world because they have a title. - HQ management and people in general play the game of "being seen to be doing something" - largely it's pointless games and achieves little or nothing - The weekly trading numbers are boring - having to list to the same story "we're down in XYZ metrics against the previous week" wow what a waste of time - Evolving the so called business proposition many times since i have been here. It does not matter how many times you re-package the offer of goods and services - the fundamental idea of rent to own is flawed.

BrightHouse Response

8y

Thank you for your 5 years of service, hopefully during that long period you enjoyed your time at BrightHouse.

1.0

17 Oct 2017

Can't believe we've been told to write a positive review...

Store manager

Recommend

CEO approval

Business outlook

Pros

People work hard and do their best for the company.

Cons

We received an email today from HR asking us as Bridgeheads (senior managers) to all write in telling GlassDoor our positive feelings about BH! Unbelievable! They have sent an email (copy available for Glass Door if you want to see?) to the managers they think are happy - not to all? Why? Why not everyone? Doesn't take a genius - email says '' there have been a number of negative reviews recently'' so let's get behind sending some positive views to help people looking to work in the future - to me this is wrong?

BrightHouse Response

8y

Thank you for your review. We are sorry you feel that you were asked to write a positive review. Having read the content of the email it just asks for your balanced view of the business "good or bad"? . Like all businesses we are are not perfect but any feedback we received be it negative or positive helps us shape the business for the future.

5.0

16 Oct 2017

HR Business Partner

Human resources business partner

Recommend

CEO approval

Business outlook

Pros

Great teams, Good RM's, SM's and store colleagues. Fast paced Fun place to work Never a dull moment Fantastic opportunities to progress Good staff purchase scheme & discount Learning every day Directors and Divisional Directors are very approachable No Sunday working in retail is fantastic New staff survey rolled out and action taken since last survey with CEO calls with SM's once a month

Cons

Constant change but this is understandable with the business having to adjust to different regulations and requirements It has been a difficult year which has meant difficult decisions like in any other business Not for the faint hearted but like any company you work hard but it is all about what you make of it

Viewing 1 - 3 of 246 Reviews

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Experienced Construction Plumber

BrightHouse

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£14.8m what a real joke this company is. If your a clown you'll fit right in

Can't believe we've been told to write a positive review...

HR Business Partner

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