I REALLY DON'T KNOW WHERE ALL THE POSITIVE REVIEWS ARE COMING FROM!
To begin with, I was given an obscure verbal idea of tasks and training to do but the training was loaded with overwhelming distractions. This training setup was the most ridiculous I have ever experienced. I should know, I have already had a Master's degree in business and currently enrolled in a Master's in Training and Performance Improvement.
First, let me apologize for this length, but it is important to warn those that may come after me.
They mistreated me on day-one and were incapable and unwilling to mediate my one and only concern. My training was in a foyer that was 15 x 15 feet in the middle of the building next to the bathroom. There were 4 walls and a door on every wall, so I was situated with continuous walking traffic, with someone barging in this small space every 3 minutes. Additionally, there was a tiny corner shelf with 2 motion detected lights above my head that turned off at different times leaving me in near complete darkness. This was completely disorienting. I had to wave my hands in the air for each sensor every 90 seconds to keep the lights on. The fifth door was the bathroom and it was 8 feet from me with thin walls, so I could hear everything echoing out every time someone went in. I also had to endure the loud noise from the television coming from the next room while they watching a ball game. The laptop they issued me had a defective WiFi card, so I had to borrow an ethernet cable from the room next door which was constantly pinched in the door jam every time someone came in. I eventually had to borrow someone's laptop, but that laptop could not stay online for long.
The supervisor tried to set me up with one vendor Computer-based training, while his boss wanted another at the same time. Nobody was on the same page the entire time I was there. Registrations for classes was absurd, and it became clear that nobody prepared for my first day on the job. For a short while, I was completely left in the dark literally and figuratively with nothing to do in a building that I knew nothing about. Nobody set things up prior to my arriving on my first day, and the supervisor got testy with me rather than accept responsibility with decency. The supervisor left the building 1 hour after I met him on my first day, and for about a couple hours I was the only one in the building. On the second day, I got locked out of the building after I took a short break, and after coming back from lunch.
When they asked me to come in on that Monday, nobody took the time to prepare for my visit, nobody did their job except the HR lady.
To begin with, the service supervisor was clueless and horribly qualified to know how to conduct an interview let alone o- board a new employee. I Had 3 interviews, one with the Inflated COO (seriously, Johnny on the spot, this is what he calls himself) title, one with the tattooed man, and one from the CEO. The CEO is just as he is portrayed on forums, but I ignored that, tragically.
They replaced me after 2 days- because they decided to go with someone with more experience, rather than pay me during their training- What a load of bologna.
AS I see it they violated my rights to a fair workspace, without any written or expressed expectations, and neglected to prepare me for the first days, they did not attempt to prepare me to succeed at any level even after I was in their building for 4 hours. They were not physically in the building for 6 of the 8 hour day. In the end, they said they found someone with more experience, this after having 3 interviews with the supervisor, COO, and CEO. They suddenly made this decision after I expressed my concern about the absurd learning environment. I think they decided that they had to separate before I realized that they were in violation. Their job posting asked for someone with only 1 year in the field, I had 4. What they never found out was that once in the field nobody in the industry ever outperformed me, and I had the hardware to prove it. If completing the computer-based training was in the way I was prepared to make time on my own time to get it done.
These guys have been trying to hire and keep Field techs with outrageous territories for a couple years now in Orange County. Stay clear of Business Complete Solutions company, they will take advantage of you. These guys operate like a Fly-by-night operation. Stay clear and go with someone with a reputable track record.
This little company is trying to open business in Orange County, but they burn through techs like toilet paper. I get the distinct impression that they lack integrity necessary for long-term commitments.
I would never trust this operation to handle my copier needs regardless of price. I firmly believe they are genuinely unscrupulous, based on how they treated me. Additionally, when they treat the salesforce like darlings there a clear disparity between the service and sales force. They clearly worship cashflow over service to their customers. In the end, you are what you worship, and karma will mete you out. The way I was let go was cutthroat, stupid so is it any wonder that the CEO is surrounded by people with thin character? You can judge a company based its trustworthiness by the way they treat the weakest employees.
This company's lack of depth of character, trustworthiness, cash-centric, and commitment aversive characteristics are essentially a reflection of the CEO. This individual is a deeply flawed idealist who thinks he can buy talent, abuse naive people as an end to his means and not worry about the consequences of his actions. You know, like a child. I ignored the flags during my interview with him, but in the end, he did me a favor by replacing me when he did, I found a job with a reputable company the very next day.
