Pros
The 4 on/ 4 off pattern is great as it gives you time to do other things. Other carers can be helpful and give you information.
Cons
Staff in office don't know what they are doing. Whoever makes up the rotas clearly has never done any of the runs before. A walker is expected to walk 2 miles to get to a client from the next within the allotted 5 minutes. Communication from the office isn't great When a client cancels the office don't let you know so you still turn up to be turned away or phoning on call to check-in. They also provide male carers to female-only clients. This causing distress for the client and them not getting what they need that day. Shadow shifts are with people who don't know what they are doing, have not been in the company for long and have not had any previous care experience.
