CapTel Reviews

Everything. It’s embarrassing to tell your friends how little you make here. Everything is terrible. Benefits, pay, “PTO,” and the actual job itself is terrible. It’s a shame grown people work here. HUGE TURNOVER RATE. Because everyone realizes it’s a shameful job.

- Software is outdated and always puts the wrong words on the screen forcing you to make too many corrections - Sitting in front of computer screens and hard chairs for hours at a time *Headaches from looking at a computer screen all day *Blurry Vision from looking at computer screen for hours at a time *Back Hurt from chairs *Chairs Stink and so do some of the people - Keyboards and computers not taken care of properly (crumbs and hair in keyboards, keys missing, labels missing on keyboards, sticky screens, unclean working areas) - Dragon (voice recognition software) Sucks: Works differently on different computers, antiquated software that does not recognize simple and common words and phrase, but is blamed on CA not enunciating enough. - Calls Sucks: Depressing calls, incoherent callers, tiring and boring, bigoted callers especially during election time. - Being monitored daily and can be docked for call quality even if call is an hour long and your voice is going and they talk nonstop. - Developing Useless Habits: No capitalization allowed, no minor error correction allowed and docked for it if you do (hard to do for anyone who passed elementary school English) - Pay for Parking - Progression Within is possible but not worth it. - Amount of Oversight is Annoying: Little to No Freedom and stopping to get water or going to the bathroom goes against you and hurts adherence which is supposed to be at 95% for the month. - Short 30 minute lunches - Policy Violations: No info about what counts as a violation beforehand (lunches that are 29 minutes instead of 30 counts as a violation) - People are Zombies from Being Here So Long - Can get suspended or reprimanded for having private conversations that eavesdroppers are listening to even if it is not racist, bigoted, or intentionally offensive and between 2 people talking among themselves. - Too Much Uncertainty With Captel: Not Going to Be Useful in 10,15, 25 years from now; Dependent on Gov't Funding - Dumb time clock rounding that they use