ClickUp Reviews

Oh boy, where to start.. First off, if you read the other reviews that highlight concerns I can tell you they are spot on. A MAJOR issue & pain point (the glitch) at the company is the CBO - he is inexperienced and has a massive ego and makes authoritative decisions that make little to zero sense but thinks he is an expert. He is completely unqualified for the role but remains buddies with the CEO so he hasn't been removed- I can tell you first hand that it is one of thee most talked about side conversations and pain points candidly discussed between managers but yet nobody dares to highlight it directly to the CEO b/c everyone knows that the CBO will fire people that challenge him or disagree. In fact this is a pain point that has been highlighted in employee surveys & other reviews that went out but instead of addressing it, they PROMOTED HIM into a different role which was ridiculous and made the CEO lose a lot of credibility and trust. -There are actually a couple folks still at the top with limited experience running things in circles that are nice people but lack the strategic business sense and experience so they waste a lot of time and resources trying to constantly re-invent the wheel- they are task minded - not business savvy so put these folks in execution roles. A lot of turnover lately - loosing a lot of really good people & management mostly to burnout & poor executive leadership. Micro-management in many roles

- Extremely stressful customer service. 2-3 live chats at a time covering complex issues with a 20 minute handle time expectation. - Core values such as "Be Direct" are one direction (downwards) and weaponized. IE: If you are late or miss an All Hands meeting, you're publicly shamed in Slack. - Having the best customer service in the world is contradicted by poor decisions made by upper leadership. IE: Passing off customers to email due to specific inquiries. CEO gate-keeps his shirts from customers who are interested in them? - Culture isn't shared with WFH employees as much - They got rid of the employee who was working on solutions for that. - They like to "part ways" with employees that challenge the status quo. - No HR structure. I never got my letter of separation or exit interview survey. I had to reach out to HR on my last day after giving 3 weeks notice. Still never received anything. - Lacking most diversity & inclusion - The bottom line matters more to leadership than your mental health. They often use the "We're a startup" excuse to warrant burnt out employees.