CloudM Reviews

CloudM was once a vibrant, supportive, exciting and inclusive workplace, placing people at the forefront. However, it has undergone a noticeable shift. As a woman in the tech industry, I initially celebrated Donna's appointment as the first female Managing Director at CloudM. While I recognise that Donna has spearheaded positive changes in business processes, the focus on nurturing talent and fostering a supportive environment has disappeared. The new Senior Leadership Team comprises primarily of Donna's acquaintances from her past roles or long standing employees who lack crucial people and leadership skills. This has resulted in a palpable detachment between SLT members and the rest of the workforce. Instead of cohesion, there's now a distinct divide, characterized by inflated egos and a lack of genuine leadership. The leaders have become increasingly unapproachable, further exacerbating the disconnect within the company. What was once a vibrant and inclusive workplace now feels fragmented, with little emphasis on culture, people and in some cases, human compassion and empathy. Teams work in silos. We were continuously told not to speak to certain colleagues and departments and instead asked to use our manager as a go-between. The product falls far below today's technical standards and lags behind the competition and I don't see it improving any time soon with a skeleton development team and an inexperienced, siloed support team.

Unfortunately due to recent management changes, hard work goes increasingly unrecognised. As a person of colour, I felt my experience was marginalised and dismissed during my last few months at CloudM. I didn't feel that that was any room left for me there in the culture. There is no pay review structure, and as the SLT only hire ex-colleagues from Xero, there is a glass ceiling in terms of progression if you aren't the favoured few. There is a culture of fire at will, particularly if you are noticeably achieving at your job and have the temerity to question decisions made by senior members who have less experience. This has lead to a culture of mistrust and panic which seems to be encouraged. There's no point asking for change or managing upwards as the management team are apparently completely lacking in any kind of compassion or understanding. Staff are increasingly disconnected and silos are encouraged.