Does Compass Experience Labs pay their employees well?

According to anonymously submitted Glassdoor reviews, Compass Experience Labs employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Compass Experience Labs. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at Compass Experience Labs?

72% of Compass Experience Labs employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Compass Experience Labs 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Compass Experience Labs?

Customer Service Representative (14) , Team Leader (11) , Customer Service Representative (CSR) (5) , Customer Support Associate (5) , Team Lead (5) , Customer Service (4) , Customer Service Associate (4) , Customer Service Agent (3) , Director of Operations (2) , HR Assistant (2) , IT Support Associate (2) , IT Support Specialist (2) , Program Lead (2) , Trainer (2) , Workforce Real Time Analyst (2)

What are the pros of working at Compass Experience Labs according to real employee reviews?

"life balance and permanent work from home" ((in 12 reviews)); "Great people to work with, Super helpful leadership, People helped each other and was a real team environment." ((in 6 reviews)); "Good benefits and friendly environment" ((in 6 reviews)); "Having a flexible hours and the ability to work from home is a big plus for me." ((in 5 reviews)); "The culture is great as a whole." ((in 5 reviews))

What are the cons of working at Compass Experience Labs according to real employee reviews?

"Very bad management, TLs, SOMs and OMs doesnt know what to do." ((in 9 reviews))

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Compass Experience Labs

Compass Experience Labs Reviews

4.0

72% would recommend to a friend

(103 total reviews)

Erin Armendinger

79% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity and inclusion

4.1

Work/Life balance

4.0

Culture and values

3.9

Senior management

3.8

Career opportunities

3.7

Compensation and benefits

Compass Experience Labs has an employee rating of 4.0 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass Experience Labs employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

103 reviews

5.0

27 May 2026

Work from home with a strong company culture

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Work from home Good company culture Respectful of time off Decent benefits Good work life balance

Cons

None that i can think of

4.0

27 Mar 2026

Customer Service

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

- Permanent WFH - On-time salary - My TL from our account provides good support

Cons

- Minimal wage increase - No free dependent on your HMO

1.0

14 Mar 2026

WORST COMPANY! RUN AWAY!

It support associate

Recommend

CEO approval

Business outlook

Pros

Work from home only. Nothing more

Cons

Very bad management, TLs, SOMs and OMs doesnt know what to do. Doesnt know processes. CEO is bad, doesnt care about employees, just care about numbers. They do not treat employees as humans, they treat them like a robot, just seeing numbers above their head. They have a trashy system called Attendance points. Once you reach 8, you are terminated. They do not care if your family's life is 5050, they will still charge you 1 or 2 attendance points and next thing you know even if you let them know the situation or send evidences, you are sent to admin hearing to get terminated. This company doesnt have empathy, and their QA itself looks for empathy for an IT account, they are BPO style who doesnt deserver to have IT Account. Chipotle IT group is regretting by now.

Viewing 1 - 3 of 103 Reviews

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Healthcare Operations Manager

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Reviews by job title

Work from home with a strong company culture

Customer Service

WORST COMPANY! RUN AWAY!

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