Does Compass Experience Labs pay their employees well?

According to anonymously submitted Glassdoor reviews, Compass Experience Labs employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Compass Experience Labs. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Compass Experience Labs?

72% of Compass Experience Labs employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Compass Experience Labs 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Compass Experience Labs?

Customer Service Representative (14) , Team Leader (11) , Customer Service Representative (CSR) (5) , Customer Support Associate (5) , Team Lead (5) , Customer Service (4) , Customer Service Associate (4) , Customer Service Agent (3) , Director of Operations (2) , HR Assistant (2) , IT Support Associate (2) , IT Support Specialist (2) , Program Lead (2) , Trainer (2) , Workforce Real Time Analyst (2)

What are the pros of working at Compass Experience Labs according to real employee reviews?

"Flexible because it is Work From Home" ((in 13 reviews)); "I love working in this company since the management and people are great!" ((in 8 reviews)); "Good work/life balance" ((in 6 reviews)); "Decent Benefits" ((in 5 reviews)); "The culture is great as a whole." ((in 5 reviews))

What are the cons of working at Compass Experience Labs according to real employee reviews?

"Very bad management, TLs, SOMs and OMs doesnt know what to do." ((in 10 reviews)); "Clients are leaving because they are no longer valued by upper management" ((in 3 reviews)); "Compensation package is limited to salary, without traditional Mexican l" ((in 3 reviews))

Compass Experience Labs Reviews

4.0

72% would recommend to a friend

(103 total reviews)

Erin Armendinger

79% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (103 reviews)

Compass Experience Labs has an employee rating of 4.0 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass Experience Labs employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

103 reviews

5.0

27 May 2026

Work from home with a strong company culture

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Work from home Good company culture Respectful of time off Decent benefits Good work life balance

Cons

None that i can think of

5.0

25 Nov 2025

Non-toxic

Customer service

Recommend

CEO approval

Business outlook

Pros

The working environment is not-toxic. Management cares for people. Career advancement. My TL is super amazing.

Cons

I love it here and plan to stay and grow and be a trainer someday

5.0

10 Apr 2025

Good place WAH place

Customer service associate (csa) ii

Recommend

CEO approval

Business outlook

Pros

Working from home Team Lead support Always know your stats because TL coaching sessions You get annual review with pay increase if you work hard and do good work.

Cons

I would like a location where we can go into the office. Sometimes I have power outage, so I can't work. Not my fault but still that becomes an unpaid day.

Viewing 1 - 3 of 103 Reviews

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Jobs at Compass Experience Labs

Workforce Management Capacity Planner - PH

Remote

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Technical Support Associate - PH

Global Head of Human Resources

Remote

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Healthcare Operations Manager

Remote

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Senior Accountant - Global BPO Operations

Remote

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