Crafty Reviews

Hi there. Firstly, I’m very sorry to learn that this was your experience. Since we started Crafty way back when, we made it a priority to craft a better workplace – not just for our clients but also for our team members as well. Yours is clearly a scenario where we missed the mark, and I'm sorry for that. I appreciate your candor in this review and while it is painful to hear we failed to create an environment that felt safe, we will learn from this. There are a few themes we do not take lightly from your review: (1) Awareness – we want to make sure that we are hearing from our team. Feeling unsafe and then experiencing a retaliation based on escalating a complaint is 100 percent unacceptable. To anyone from Crafty reading this, please know that if you are in this situation, please come directly to me (nate@craftydelivers.com). This should not be happening to you in any capacity and I will take those concerns very seriously. (2) Professional Development – we have built Career Tracks into our performance management system to help individuals understand tangible steps and performance metrics to grow and accelerate in their career - we need to make sure those are leveraged consistently. We have let people down in the past before we had these career tracks in place and we are committed to not letting that happen again. (3) Performance Management – we must further embrace our usage of Lattice, our performance management platform, to help document success/challenges, share feedback (both public and private), and stay on the same page across all of our team members. (4) Management Trainings – we have been investing in leadership and people manager training company-wide, so that regardless of function, all people managers are equipped with all the necessary tools to have very clear, actionable, and supportive conversations with their direct reports. Deeper investment in this area will only continue to help us create a better employee experience for our team. (5) Feedback – it has always been important to us that we have feedback baked into our culture. While this has been a tenet of our culture for quite some time, we have recently taken steps to ensure feedback (giving and receiving) is more clearly adopted and visible across the organization. We have instituted feedback documentation through Lattice so that we can not only make sure wins are captured and celebrated but give our people the space to both share and receive opportunities to improve. We also run frequent (bi-annual and monthly) anonymous feedback surveys run by our People Team to help inform our goals and approach to being the best possible employer to our employees. Thank you again for sharing this feedback and I hope you know that even if you aren’t with us at Crafty anymore, we are always listening and working hard to improve. Your note about your time here will help us push through some of the issues you highlighted. This is how we get better. Thank you for your time and contributions to Crafty.

Hey! Thank you so much for sharing your feedback with us. Since you’re a current employee, I’m excited to offer some solutions and additional context that will hopefully help. Thinking about the role of a Food & Beverage Coordinator, it’s possible this particular position might be in misalignment with what you are looking for in your career. It sounds like you enjoy working at Crafty, but being on-site at a client’s office 5-days per week is difficult and isolating. For some, this role allows them autonomy, the ability to be on their feet, not be bogged down by meetings, or tied to a computer all day. The trade-off is there is a good amount of independence and alone time. That might not work for some people. At Crafty, we invest in people, not positions so if you love our culture and our mission but are not feeling great about your daily responsibilities, I would encourage you to chat with your manager about your career path. It might even mean exploring what else is available in the Craftyverse. I am sorry to hear about experiencing frustration from clients - it can be painful from our side. Customer-facing roles come with having to build and manage relationships; however, if this is a continuous problem, we encourage you to elevate the issue to your manager or the People Team. We will always prioritize our team members’ safety, both physically and emotionally. If you are experiencing abusive behavior at work from anyone, please escalate this to the People Team right away. You mentioned that compensation is not offered when receiving a promotion, which is by no means how Crafty operates. I’d love to hear more about this if you’re comfortable reaching out, as that would be extremely unusual. You can also raise this directly with the People Team for more clarity on the specific situation you are referring to. Thank you again for your candid feedback. We are glad we have you on the team and hope that this response helped clarify things a bit. Nate (nate@craftydelivers.com)