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DHL Express

Part of DHL

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DHL Express Reviews

3.8

71% would recommend to a friend

(4,094 total reviews)
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John Pearson

78% approve of CEO

58% positive business outlook

DHL Express has an employee rating of 3.8 out of 5 stars, based on 4,094 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DHL Express employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

Reviews by job title

4K reviews
3.0
24 Aug 2008
Recommend
CEO approval
Business outlook

Pros

It's a well known company and unlike the bad rep it is receiving in the states; it’s rather well respected on the whole here. There are also allot of opportunities for movement within departments and even between the countries to the regional to the global office. Training is rather prevalent and there are many courses available but as always it is dependent on individual managers to approve of the training. Having DHL on one's resume is not seen as a bad thing. Benefits are pretty generous in terms of leave and medical.

Cons

There is way too much paper work and emphasis on KPIs to fulfill and administer from the senior management. Instead of concentrating on revenue generation and directing resources in that direction, cost cutting is being used to trim departments and on the smaller items just because we are unable to hit an unrealistically set budget although DHL is still making a profit. Although there are less people, the same amount or even MORE paper work is thrown at the staff to fulfill. People spend so much time inputting and amending data in order to do up reports to show numbers. I personally do not see the point of having a huge file of papers full of graphs and numbers when as staff we do not know whether the management EVEN bothers to look at it on a monthly basis or just files it after looking at perhaps 5 out of a 100 pages of reports. Sometimes it seems to me that whenever the people at the global office have some smart idea to implement something, they don't realize the amount of work that has to be done by the countries just to provide them with what they wish to see.

1.0
12 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Colleagues are generally helpful, team players and help each other with challenging moments in sales Campaigns are run from time to time to drive sales through better pricing for customers, and better rewards for salespersons

Cons

Too many systems I also want to point out two people in the backline team in SG Commercial who have no respect for Sales colleagues. there is a lady who does up sales campaigns and calculates commission who is often rude and condescending to salespeople, who talks down to them during briefings and makes comments to others that only she uses her brains, and that salespeople have no brains. In the same team there is another lady managing sales training attendance who is very rude to most salespeople, very loud in the office and who doesn't know her own stuff.

2.0
24 Jul 2024

Work till you die

Recommend
CEO approval
Business outlook

Pros

Work life balance in DHL Express Singapore only means work becomes life and you die working. Insurance benefit is good to cover up for that. Good company, if they don't like you, they will manipulate you to leave the company instead of termination. So start looking for another job when you get the hint. Sometimes if you are lucky and yellow, when your manager don't like you they will promote you, so you are someone else's problem.

Cons

Very difficult to progress unless you know who to suck up to. Or else you will be stuck in your current position for long time. You will be expected to show initiative to their programs that are way above your pay grade. They have employees survey every year but you cannot tell the truth about how you feel towards the company or else they will hunt you down. Management claims there is open door policy however be wary, they will mark you after that.

Viewing 1 - 3 of 4,094 Reviews

Glassdoor has 6,169 DHL Express reviews submitted anonymously by DHL Express employees. Read employee reviews and ratings on Glassdoor to decide if DHL Express is right for you.