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      DefenseStorm

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      DefenseStorm Reviews

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      3.8

      71% would recommend to a friend

      (29 total reviews)
      avatar

      Steve Soukup

      74% approve of CEO

      62% positive business outlook

      Ratings by category

      4.3

      Work/Life balance

      3.9

      Culture and values

      3.9

      Compensation and benefits

      3.7

      Diversity and inclusion

      3.5

      Senior management

      3.5

      Career opportunities

      DefenseStorm has an employee rating of 3.8 out of 5 stars, based on 29 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DefenseStorm employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      29 reviews
      1.0
      13 May 2026

      CS/CX in Name Only—Heavy Sales Focus

      Senior customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The position offered competitive compensation and a strong pay structure.

      Cons

      This role was a bait-and-switch operation. While it was marketed as Senior Customer Success/Experience, the daily reality was almost entirely focused on sales rather than genuine CS/CX functions.

      5.0
      17 Jun 2025

      Interesting tech, great culture

      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      - Solving a real problem for customers - Interesting architecture and scaling challenges - Supportive culture

      Cons

      - A bit of growing pains right now as the org is trying to fix processes and product management

      2.0
      11 May 2025

      Customer Success Undermined

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I had the opportunity to work as a Customer Success Manager in the banking sector, which is a unique and interesting industry. Gaining experience in this specialized area was a valuable aspect of the role.

      Cons

      My primary concern was with the direction and leadership of the Customer Success department. Under the Chief Customer Officer, the CSM's role fundamentally changed from traditional customer advocacy and support to a heavy emphasis on sales functions. As a certified Customer Success Professional with over two decades of experience, this shift felt like a 'bait and switch' from the role I was hired for and understood Customer Success to be. The distinct and critical functions of proactive customer support and relationship management became overshadowed by sales objectives, which, in my professional opinion, is not true Customer Success.

      avatar
      DefenseStorm Response
      11mo
      Thank you for taking the time to share your perspective. We’re glad to hear that you found value in working within the banking sector and that the industry experience was meaningful to you. We do our best to make sure our job descriptions reflect the responsibilities and direction of each role, especially as our company grows and evolves. That’s why it’s so important to read the job description closely and have open conversations with the hiring manager during the interview process. Making sure there’s a clear understanding on both sides helps avoid surprises and sets everyone up for success. We appreciate the time you spent with us and wish you all the best in your next opportunity.
      Viewing 1 - 3 of 29 Reviews
      Related searches: DefenseStorm jobs | DefenseStorm salaries | DefenseStorm benefits | DefenseStorm interviews
      ReviewsDefenseStorm reviews

      Glassdoor has 33 DefenseStorm reviews submitted anonymously by DefenseStorm employees. Read employee reviews and ratings on Glassdoor to decide if DefenseStorm is right for you.