The entire company lacks any positive structure or follow through. They train managers through boring, pointless content and nothing but condescending attitudes. The district managers lack the experience of most of their managers, but will frequently check your cameras and call you to yell at you for sitting at the computer doing admin work. The stylists are treated and paid like garbage, they train the managers to think this way and say that every stylist and bartender is replaceable. No sense of employee value or respect. If you try to give your stylists a break in the appointment book they go in and delete it and let your shop get overbooked. The scheduling and booking system is a complete joke, they set you up to fail. If you have 14 chairs in your shop, they make you keep all 14 appointment books open, but on slow days you might be the only one in the shop because salaried stylist managers are free labor, or you'll only have 1 stylist on and a group of 5 will book at 12pm and if you have the call center reach out to them you are yelled at by your district manager. They make it very clear that each shop is responsible for deep cleaning the salon no matter the size with whatever supplies you need. So if there is crusty product in the bathroom corners, you are down on your hands and knees with a tooth brush scrubbing it in between clients or at the end of a 6 day stretch of 18 hour days. You are expected to basically be available at all times whether its 11pm or 3am to manage your books by calling your stylists out for their scheduled shifts or badgering them to work when you're understaffed or dealing with them calling out because they're exhausted. They get paid the lowest wage possible and their tips are always messed up. Your district manager will call and berate you for everything possible including there not being any cookies out for customers or if it looks like someone is out of dress code. They tell you to manage your team into the ground, then don't have your back when you try to do that. Then they take it out on you if your store gets bad reviews. Upper management will threaten you if you try to stand up for yourself to your district manager. Hr is ok, but they tend to victim blame before getting to the root of the problem. Basically every bad thing you could encounter in the work place is the daily experience when working for this boring, bland company which could have been something really fun and exciting had it not become such a negative place for staff and customers.